MOVES- Ahmed Hafez appointed MD of Raya Contact Center, Alaa El Shafei as a head of operations: The board of directors of Raya Contact Center has approved the appointment of Ahmed Hafez as the managing Director of the company, after accepting the resignation of Reem Ibrahim as vice chairman and managing director, the company said in a statement to the EGX (pdf). Alaa El Shafei was appointed head of operations, the statement added.