Connectivity and digital services are steadily returning to normal following the Ramsesdata center fire. Telecom Egypt has restored most fixed broadband and mobile services by transferring operations to alternative exchanges, the company said in a disclosure to the EGX (pdf). Emergency teams are continuing work to fully restore connectivity in the remaining affected areas.

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As things stand: Users reported improved internet speed, but many reported unstable mobile internet connectivity as of yesterday. ADSL services remain spotty for some providers.

Reassurance from Madbouly: Most services impacted by the fire have been restored, Prime Minister Moustafa Madbouly said during his presser last night, adding that all services will be restored over the coming hours.

Damage assessment is now underway: The company is assessing the extent of the damage and confirmed that all affected assets, including equipment and infrastructure, are covered by comprehensive ins. policies. Coordination with authorities is ongoing to determine the cause of the fire and implement corrective measures. Prime Minister Moustafa Madbouly visited the site of the fire and called for structural safety checks, according to a cabinet statement. The Housing Ministry’s building inspection authority is expected to issue a technical report. A recovery plan is being prepared to restore full operations once the building is cleared for use.

Core services from other providers are coming back online: Vodafone Egypt has restored its main services, including Vodafone Cash, but some services like DSL remain impacted due to their reliance on infrastructure managed by Telecom Egypt, Vodafone’s External Affairs and Legal Director Ayman Essam told EnterpriseAM. They will be up and running as usual once Telecom Egypt completes the necessary repairs. All of the country’s network operators are in the process of migrating traffic to alternative servers under emergency protocols, but the scale of the fire initially delayed the response, a source at the National Telecommunications Regulatory Authority told us.

Not all systems were affected: Platforms and systems operated by state-owned fintech player E-finance remain fully functional, according to an EGX disclosure (pdf). Services supporting sectors such as agriculture, tourism, transportation, petroleum, and social welfare are running at full efficiency. Meanwhile, Raya Holding’s IT, digital solutions, outsourcing, and non-banking financial platforms are operating normally, according to an EGX disclosure (pdf). The company has also activated internal monitoring and response protocols to address any service issues.

E-signature services are operating normally: E-signature services remain unaffected except for one EGX-connected company that suspended operations as a precautionary measure, a government source told EnterpriseAM. The source added that networks are currently being transferred to four new cabinets to replace those damaged in the fire, allowing operations to shift back to the main system rather than the backup until restoration work at the Ramses building is completed.

Outsourcing and international services held steady: The CIT Ministry deployed a dedicated team early on to coordinate with outsourcing firms and resolve any technical issues. Voice and connectivity services were prioritized, allowing most cross-border and outsourcing centers to resume operations quickly. International services saw minimal disruption due to early intervention and a full crisis response team.

Gov’t networks are now under testing: Network connectivity between state agencies, which is key to enabling services such as tax collection and real estate transactions, is being tested as internet stability improves, government sources told EnterpriseAM. Among the affected services were those at tax offices and real estate registry branches.

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