CPA decision to force some auto companies to accommodate customer complaints

Some auto companies will be forced to extend the warranty periods for a number of customers to accommodate delays at their workshops and service centers, according to new decisions issued by the Consumer Protection Agency (CPA) issued in response to complaints, Al Mal reports. The decisions also instruct the companies to complete the work within 20 days or face paying each customer a EGP 300 daily fine or having to provide a different car until the job is complete. Others will be forced to replace flawed cars that are still within warranty. The CPA had met Saturday to address 54 customer complaints against auto companies.