UAE’s banking sentiment fell 13% y-o-y in 2023 on complaints of customer service, operational issues
Incumbent banks received a higher sentiment score than digital ones
Available in your choice of English or Arabic
Incumbent banks received a higher sentiment score than digital ones
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High-value interactions are now front and center, transforming branches into hubs for personalized financial planning
The UAE had the biggest share of banking assets in the Arab region in 2023, with a 24.3% share, achieving…
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