Etihad Cargo ramps up customer experience with new department

Etihad Cargo formed a dedicated customer experience department, led by Lubna Allaham (LinkedIn), it said in a statement. Etihad’s freight shipping arm also restructured its global network into four regions in a bid to provide more tailored customer responses, with the regional segmentation comprising South Asia and Oceania, led by Bernard Lee (LinkedIn); North Eastern Asia, led by Jacqueline Han Lin Ni; Europe and Americas, led by Rainer Krammer (LinkedIn); and Africa, Middle East and CIS, led by Grant Kemp (LinkedIn).

The freight shipper also appointed Rayan Alhaddar (LinkedIn) to a newly established senior manager business development cargo manager role, the statement reads.