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ConvoZen x Al-Futtaim
Karnataka-based conversational intelligence startup ConvoZen has partnered with the UAE’s Al-Futtaim Technologies to deploy its platform across the UAE, Saudi Arabia, and Qatar, The HinduBusinessline reports. As Al-Futtaim takes the lead in sales, the collaboration will focus on deploying ConvoZen’s platform in the region. The platform processes customer support interactions across voice, chat, and digital channels. The partnership will also support Arabic-language interactions and AI-driven decision support for customer-facing operations.
Air India-Lufthansa partnership
German carrier Lufthansa is exploring deeper cooperation with Tata-owned Air India on routes and sales to offset competition from Gulf carriers on long-haul routes, according to a statement. The agreement focuses on increasing passenger traffic for Lufthansa by using Air India’s widespread base in India.
Why it matters: India is Lufthansa’s second-largest premium long-haul market after the US. Emirates Airlines and Qatar Airways capture a significant share of India’s international traffic by routing passengers through their regional hubs, putting pressure on higher-cost direct services operated by European carriers such as Lufthansa.
Context: Last year, Air India and Lufthansa Group widened their codeshare partnership by adding nearly 60 routes between India and Europe — bringing the combined codeshare network of the two airlines to 100 routes which link 12 Indian cities with 26 destinations across Europe.
