Air carrier complaints jumped 88% y-o-y in September to 2.4k, according to our calculations based on data published by the General Authority of Civil Aviation on X. Airport complaints also increased 86% y-o-y to 147 during the month, up from 79.

Budget carrier flyadeal recorded the fewest complaints per 100k passengers in September, receiving 38 complaints, followed by flynas with 43, and Saudia with 54. Flynas achieved a 100% on-time complaint resolution rate, while flyadeal resolved 98% of its complaints on time, followed by Saudia with a 90% on-time resolution rate.

Among international airports serving over 6 mn passengers annually, King Khalid International Airport had the lowest complaint rate at 0.4 complaints per 100k passengers. On the other hand, King Fahd International Airport recorded the highest complaint rates in this category, with 3 complaints per 100k passengers.

For airports serving fewer than 6 mn passengers annually, Abha International Airport logged the lowest number of complaints with 1 per 100k passengers, while Al Jouf Airport had the highest number of complaint rates with 12 per 100k passengers.

High-resolution rates: Almost all domestic and international airports achieved a 100% on-time complaint resolution rate, with the notable exception of King Fahd International Airport, which resolved 94% of complaints on time, and King Abdulaziz International Airport with an on-time resolution rate of 93%.

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