Air carrier, airport complaints climb over 50% in August

Air carrier complaints jumped 54% y-o-y to 2.3k in August, according to our calculations based on data shared by the General Authority of Civil Aviation (Gaca) on X. Airport complaints also soared up by 119% to reach 140 during this month, up from 64 the year prior.

Saudia recorded the fewest complaints per 100k passengers in August, receiving 37 complaints, followed by Flynas with 42, and Flyadeal with 43. Flynas and flyadeal achieved a 100% on-time complaint resolution rate, while Saudia resolved 98% of its complaints on time.

Among international airports serving over 6 mn passengers annually, King Khalid International Airport had the lowest complaint rate at 0.1 complaints per 100k passengers. King Fahd International Airport and Prince Mohamed bin Abdulaziz International Airport recorded the highest complaint rates in this category, with 2 complaints per 100k passengers each.

For airports serving fewer than 6 mn passengers annually, six airports achieved the lowest possible complaint rate of zero per 100k passengers: King Abdullah Bin Abdulaziz, Taif, Prince Sultan bin Abdulaziz, Hail, Al Qaisumah, and Al Ula. Al Ula International Airport had the highest number of complaints in this category with 48.

High resolution rates: Almost all domestic and international airports achieved a 100% on-time complaint resolution rate, with the notable exception of King Fahd International Airport, which resolved 92% of complaints on time.