Air carrier complaints jumped 52.2% y-o-y to 1.37k in June, according to our calculations based on data shared by the General Authority of Civil Aviation (Gaca). Airport complaints also rose 10.8% y-o-y to reach 82 during the month.

Flynas recorded the fewest complaints per 100k passengers in June, receiving 26 complaints, followed by Saudia with 32, and flyadeal with 34. All three airlines resolved all complaints on time.

Among international airports serving over 6 mn passengers annually, King Khaled International Airport had the lowest complaint rate at 0.4 per 100k passengers, with 15 total complaints. Prince Mohamed International Airport had the highest complaint rate at three per 100k passengers, with 15 total complaints. King Abdulaziz and King Fahad international airports recorded a rate of one complaint per 100k passengers.

For airports serving fewer than 6 mn passengers annually, Abha International Airport recorded the lowest complaint rate at 0.2 per 100k passengers, followed by King Abdullah and Arar international airports, recording one complaint per 100k passengers. Taif, Prince Sultan, and Hail international airports followed with a rate of two complaints per 100k passengers, while Prince Naif and Najran international airports logged four. Meanwhile, Prince Abdulmohsen International Airport had the highest complaint rate at nine per 100k passengers, with Al Qaisumah closely following with eight complaints per 100k passengers.

Always on time: All domestic and international airports achieved a 100% on-time complaint resolution rate.

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