Air carrier complaints rose 1.8% y-o-y to 1.3k in May, according to our calculations based on data shared by the General Authority of Civil Aviation (Gaca). Airport complaints also saw a sharper 51.6% y-o-y rise, reaching 97.

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Flynas recorded the fewest complaints per 100k passengers in May, receiving 35 complaints, followed by Saudia with 39, and flyadeal with 40. All three airlines resolved all complaints on time.

Among international airports serving over 6 mn passengers annually, King Khaled International Airport had the lowest complaint rate at 0.4 per 100k passengers, with 16 total complaints. King Abdulaziz, Prince Mohammed, and King Fahad international airports each recorded a rate of one complaint per 100k passengers.

For airports serving fewer than 6 mn passengers annually, Prince Naif, Abha, and Najran airports each recorded the lowest complaint rate at 1 per 100k passengers. Prince Abdulmohsen followed with a rate of 4 complaints per 100k passengers, while King Abdullah logged 5. Meanwhile, Al Qaisumah had the highest complaint rate at 7 per 100k passengers.

Always on time: All domestic and international airports achieved a 100% on-time complaint resolution rate.

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