The General Authority of Civil Aviation (Gaca) received two gold awards from ContactCenterWorld — Best Public Services and Best In Customer Service in Europe, the Middle East, and Africa (EMEA) — it said in a statement. For the second year in a row, Gaca’s customer care center gained recognition from the ContactCenterWorld conference, which was held this year in Berlin between 27-29 May.

In numbers: Gaca’s customer care center handled over 82k interactions in 1Q 2025 through various channels, including phone, email, WhatsApp, X, its website, and sign language, maintaining an average response time of 18 seconds.

Saudi Awwal Bank (Sab) received the Best Innovation in Operational Excellence award at the Operational Excellence Awards Middle East 2025, part of the Customer Experience Live Show in Dubai that took place on 13 May, Saudi Gazette reports. The recognition highlights Sab’s Ops2.0 Transformation Program, which helped standardize and digitize end-to-end processes, enhance employee capabilities, and embed data-driven decision-making across operations.

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