Air carrier complaints rose 34.4% y-o-y to 1.3k in April 2025, according to our calculations based on data shared by the General Authority of Civil Aviation (Gaca). Airport complaints also rose 46.4% y-o-y to 82.

Flynas had the lowest rate of complaints per 100k passengers in April, recording 22 complaints, followed by Saudia with 23 complaints, and flyadeal with 38 complaints. The budget carriers flyadeal and flynas resolved 100% of the complaints on time, while Saudia achieved a 99% resolution rate.

For international airports handling more than 6 mn passengers annually, Prince Mohammed International Airport had the lowest complaint rate at 0.2 per 100k passengers, with just 2 actual complaints. King Khalid International Airport followed closely at 0.3, while King Abdulaziz and King Fahad international airports both recorded a rate of 1.

Among international airports with less than 6 mn passengers, four airports tied with a complaint rate of 1 per 100k passengers, including Abha, Taif, Hail, and Prince Naif airports. Meanwhile, Al Qaisumah and Al Ahsa airports reported the highest rates at 7 per 100k passengers.

Always on time: All domestic and international airports achieved a 100% on-time complaint resolution rate.

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