Air carrier complaints rose 15.6% y-o-y in February 2025 to around 1.2k, up from 1k in the same period last year, according to our calculations based on a report from the General Authority of Civil Aviation (Gaca). Meanwhile, airport complaints rose 22.6% y-o-y last month to 103.

Saudia Airlines had the lowest rate of complaints per 100k passengers in February, with 20 complaints — compared to last year’s 11. Flynas followed with 25 complaints per 100k passengers, up from 10 last year. The highest complaints ratio was recorded by Flyadeal, with 31 complaints per 100k passengers, an increase from 13 last year.

For international airports handling over 6 mn passengers annually, King Abdulaziz International Airport had the lowest complaint rate at 0.4 per 100k passengers. King Khaled International Airport and Prince Mohammed International Airport each recorded 1 complaint per 100k passengers, while King Fahad International Airport reported 2 complaints per 100k passengers. Prince Mohammed International Airport had the lowest actual number of complaints in February at only 9.

For airports handling less than 6 mn annually, Prince Sultan International Airport, Najran International Airport, Al Jouf Airport, and Taif International Airport tied for the lowest rate at 2 complaints per 100k passengers, while Al Qaisumah and Al Ula International Airports recorded the highest rate at 8 complaints per 100k passengers.

Among domestic airports, Arar Airport had 3 complaints per 100k passengers, while Rafha Airport recorded the highest rate at 14 per 100k passengers, both at 1 actual complaint.

Always on time: All airports achieved a 100% on-time complaint resolution rate.

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