Air carrier complaints dropped 17.9% y-o-y in December 2024 to around 1.1k, down from more than 1.3k in the same period last year, according to our calculations based on a report from the General Authority of Civil Aviation (Gaca). Meanwhile, airport complaints declined 47.4% y-o-y in December to 80.

Saudia Airlines had the lowest rate of complaints per 100k passengers in December, with 20 complaints — compared to last year’s 61 — and a 99% on-time resolution rate. Flynas followed with 21 complaints per 100k passengers, down from 42 last year, and a 100% on-time resolution rate. Flyadeal reported the highest complaints ratio, with 24 complaints per 100k passengers — although a notable improvement from last year’s 65.

For international airports handling over 6 mn passengers annually, King Abdulaziz International Airport and Prince Mohammed International Airport had the lowest complaint rate per 100k passengers, scoring 0.4, while King Khaled International Airport and King Fahad International Airport reported one complaint per 100k passengers. Prince Mohammed International Airport had the lowest actual number of complaints during December, with only 5 complaints.

For international airports handling less than 6 mn passengers annually, Prince Sultan International Airport had the lowest complaint rate, with one complaint per 100k passengers. Al Qaisumah Airport recorded the highest rate, with 8 complaints per 100k passengers.

Near perfect resolution: Most airports maintained a 100% on-time compliant resolution rate, with the only exceptions being Taif International Airport (83%), and King Abdulaziz International Airport (96%).

Tags: