Railway operators aren’t required to compensate passengers for canceling a trip due to force majeure events, according to new regulations for railwaypassengers’ rights andoperators’ obligations (pdf). The new regulations aim to protect the rights of railway transport users. The regulations will be up for public consultation on Istitlaa until Thursday, 16 January.

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Key highlights include:

  • Passengers are entitled to a full refund and extra compensation equivalent to 50% of the ticket price if the operator cancels a trip within 24-48 hours before departure due to late notification. The same rule applies if the operator decides not to complete a trip due to any reasons (excluding force majeure events);
  • Cancellations less than 24 hours before departure trigger a 100% refund and extra compensation equivalent to 100% of the ticket price. The same rule applies on delays of over four hours;
  • No compensation is provided if the delay was disclosed before ticket purchase;
  • Lost checked bags will be compensated at SAR 4k per item.
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