{"id":97705,"date":"2025-06-04T00:00:00","date_gmt":"2025-06-04T00:00:00","guid":{"rendered":"https:\/\/enterpriseam.com\/ksa\/2025\/06\/04\/gaca-sab-grab-key-awards\/"},"modified":"2025-06-04T00:00:00","modified_gmt":"2025-06-04T00:00:00","slug":"gaca-sab-grab-key-awards","status":"publish","type":"post","link":"https:\/\/enterpriseam.com\/ksa\/2025\/06\/04\/gaca-sab-grab-key-awards\/","title":{"rendered":"Gaca + Sab grab key awards"},"content":{"rendered":"

The General<\/strong> Authority of Civil Aviation (Gaca) received two gold awards from <\/strong>ContactCenterWorld<\/a><\/strong> \u2014 Best Public Services and Best In Customer Service in Europe, the Middle East, and Africa (EMEA) \u2014 it said in a statement<\/a>. For the second year in a row, Gaca\u2019s customer care center gained recognition from the ContactCenterWorld conference, which was held this year in Berlin between 27-29 May.<\/p>\n

In numbers: <\/strong>Gaca\u2019s customer care center handled over 82k interactions in 1Q 2025 through various channels, including phone, email, WhatsApp, X, its website, and sign language, maintaining an average response time of 18 seconds.<\/p>\n

\n

\n

Saudi <\/strong>Awwal Bank (Sab) received the Best Innovation in Operational Excellence<\/strong> award at <\/strong>the Operational Excellence Awards Middle East 2025<\/strong>, part of the Customer Experience Live Show<\/a> in Dubai that took place on 13 May, Saudi Gazette<\/a> reports. The recognition highlights Sab\u2019s Ops2.0 Transformation Program, which helped standardize and digitize end-to-end processes, enhance employee capabilities, and embed data-driven decision-making across operations.<\/p>\n","protected":false},"excerpt":{"rendered":"

Gaca received two gold awards for excellence in customer service and public service<\/p>\n","protected":false},"author":1,"featured_media":97706,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","ep_exclude_from_search":false,"_primary_brand":0,"newspack_featured_image_position":"","newspack_post_subtitle":"","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[2578],"tags":[93,10,1868,2479,76],"brand":[],"newspack_spnsrs_tax":[],"class_list":["post-97705","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kudos","tag-aviation","tag-enterpriseam-ksa","tag-general-authority-of-civil-aviation-gaca","tag-kudos","tag-saudi-awwal-bank","wpautop","entry"],"acf":{"mongo_id":"26cf53bb-9cb3-4fa5-9898-95913ebbd2e7","order":"11","is_powered_by":false,"story_type":"1","photo_url":"https:\/\/ent.news\/2025\/5\/2012.jpg","photo_position":"above","homepage_title":"","full_issue_title":"Gaca + Sab grab key awards","related_issue":[97685],"teaser":"Gaca received two gold awards for excellence in customer service and public service","voice_url":"https:\/\/s3.us-east-1.amazonaws.com\/ent.news\/audio\/2025\/6\/.55b7603c-77a7-4791-9f1d-aeb2092c8636.mp3"},"yoast_head":"\nGaca + Sab grab key awards - 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