{"id":668537,"date":"2025-07-16T00:00:00","date_gmt":"2025-07-16T00:00:00","guid":{"rendered":"https:\/\/enterpriseam.com\/egypt\/2025\/07\/16\/dxwands-ahmed-mahmoud-on-the-early-adopters-of-ai\/"},"modified":"2025-07-16T00:00:00","modified_gmt":"2025-07-16T00:00:00","slug":"dxwands-ahmed-mahmoud-on-the-early-adopters-of-ai","status":"publish","type":"post","link":"https:\/\/enterpriseam.com\/egypt\/2025\/07\/16\/dxwands-ahmed-mahmoud-on-the-early-adopters-of-ai\/","title":{"rendered":"DXWand's Ahmed Mahmoud on the early adopters of AI"},"content":{"rendered":"

Egypt\u2019s<\/strong> AI ecosystem is steadily on the rise<\/strong>, with Egypt ranking second in Africa and 56th worldwide in AI readiness according to the 2022 Government Artificial Intelligence Readiness Index<\/a>. As more and more sectors and enterprises begin to adopt AI in their day-to-day operations in Egypt, we\u2019re left with many questions: what industries are leading in AI adoption, what is their approach, and what specific use cases are gaining the most traction? <\/p>\n

To get some answers, we caught up with <\/strong>Ahmed Mahmoud<\/strong>, co-founder<\/a> and CEO<\/a> of DXwand<\/a> \u2014 an Egyptian-led regional B2B startup offering generative AI agent solutions designed to cater to the needs of myriad industries.<\/p>\n

E: What industries would you say are leading AI adoption?<\/strong><\/p>\n

AM: In terms of willingness, financial services are surprisingly eager<\/strong>. The financial services sector is often perceived to be risk-averse and appreciates steadiness over innovation, yet they\u2019re proving willing to adopt. But when it comes to procedural measures, things can get a little slow. <\/p>\n

Education, on the other hand, is quick to adopt AI.<\/strong> There\u2019s already added pressure [on the education sector], given that teachers and students around the globe are utilizing existing AI tools. Education was pushed, I would say, into adoption. The industry had no option \u2014 either leave control to teachers and students, or take hold of the narrative and offer its own solutions.<\/p>\n

E: How does the financial sector adopt AI? <\/strong><\/p>\n

AM: In many ways \u2014 what we\u2019ve witnessed, aside from customer service, is institutes <\/strong>veering towards agentic financial services<\/strong>. If you go to a chat bot and tell it your credit card got stolen, you\u2019d expect it to tell you what to do or who to call. That\u2019s not agentic customer service. <\/p>\n

What agentic AI does is act straight away, just like an actual human would<\/strong>. In terms of business viability, this makes more sense. AI agents troubleshoot, reason, and take actions \u2014 and that\u2019s what institutes are opting for. We also have generative insights, where upon providing a query, you\u2019d receive dashboards on the go. Say, for example, you want to compare the sales volume of two branches for a specific product within a specific time period; you\u2019d get the numbers, why sales are fluctuating, what the reason behind that may be \u2014 whether in policy changes or otherwise. <\/p>\n

It digs deeper into all the available enterprise knowledge to provide the information you need to take action<\/strong>. This proves especially beneficial for financial service enterprises that operate on a magnitude of data.<\/p>\n

Another thing is sales<\/strong>, the AI agent helps with categorizing the leads, and helps the sales agent personalize their approach based on real data. It essentially conducts a preliminary KYC (Know Your Customer), which already saves the sales agent at least a week\u2019s worth of work.<\/p>\n

E: By contrast, what industries have been the most resistant to AI solutions?<\/strong><\/p>\n

AM: Healthcare has its concerns, and that\u2019s understandable<\/strong>. After all, AI isn\u2019t flawless, and the medical field is a very sensitive one. You can\u2019t hold AI accountable for any mistakes made in the field. Healthcare isn\u2019t against its adoption, but it's adopted in less sensitive areas. There are limitations by design. Similarly, legal industries follow a similar approach \u2014 adopting AI in a limited and specific context.<\/p>\n

E: What are the most common use cases for AI you would say?<\/strong><\/p>\n

AM: We recently <\/strong>went live<\/strong> with the education ministry in Kuwait<\/strong>, and it came as a surprise. Prior to adoption, we would hold sessions and training programs to acquaint teams with the system. With the Kuwaiti education ministry, we didn\u2019t have to do anything \u2014 it just took off \u2014 they were self-sufficient from the get-go. I\u2019ve been working in tech for years and I\u2019d never seen a system adopted this fast before. <\/p>\n

Use cases vary<\/strong>; students use our AI to deepen their understanding of classes, gain in-depth knowledge, and learn on their own terms. If students want a mock-up exam, AI can create it and assess their performance. AI can then dig deeper into the students\u2019 weaker areas. For teachers, they can utilize our tools to create custom-content that aligns with official curricula, something general LLMs cannot do. The tools we provided for the ministry allow teachers to create anything from gamified tasks to workshops drawing straight from the curricula. <\/p>\n

E: What surprised you the most about how Egyptian companies implemented AI? <\/strong><\/p>\n

AM: SMEs in Egypt are more courageous when it comes to adoption<\/strong>. They\u2019re hungry for it. This agentic technology was incredibly expensive in its earliest days, but when these prices started dropping and became more accessible, and when companies like DXwand began building further solutions into their platform, it became an affordable option. Since 2018, we\u2019ve been working with different enterprises \u2014 and this year we started servicing SMEs. Six or seven out of 10 SMEs are willing to try out agentic AI. It\u2019s a different story for the big enterprises; that rate is lower. This proves that AI\u2019s impact on the economy in Egypt will be substantial, especially when these SMEs grow and become more scalable.<\/p>\n

E: What challenges have you faced when implementing AI in Egypt?<\/strong><\/p>\n

AM: Regulations are one key challenge<\/strong>. There aren\u2019t any AI regulations that I know of. There\u2019s no guidebook on what could be done and what couldn\u2019t. Companies risk suddenly finding themselves in violation of newly introduced rules that basically prevent them from utilizing what they\u2019ve already adopted. That\u2019s a very high risk. Many companies remain averse to AI adoption until regulations are put in place. Businesses are eager to keep up pace with developments, but regulatory uncertainty is holding some of them back. Exchange rates and credit card restrictions have at times made implementations more difficult. <\/p>\n

E: For AI adopters, how do they calculate that return on investment?<\/strong><\/p>\n

AM: It depends on the use case<\/strong>. In cases like procurement automation \u2014 which follows a standard cycle and is largely administrative \u2014 we typically automate around 80% of the workflow. The cost savings are immediately clear. Consider a telecom company looking to build a cell tower. The procurement cycle for that might take a year, and a majority of that is administrative again. It\u2019s not just time lost \u2014 it\u2019s about the cost of that time.<\/p>\n

E: Which AI applications have the highest adoption potential among Egyptian businesses within the next 3-5 years?<\/strong><\/p>\n

AM: Tools that leverage AI for insights and analytics<\/strong> \u2014 whether in real estate, marketing, financial services \u2014 are likely to see the strongest uptake. Customer service is also poised for significant transformation, with automation and personalization becoming key drivers. <\/p>\n

E: What advice would you give Egyptian business leaders who are just beginning to explore AI adoption?<\/strong><\/p>\n

AM: I\u2019m not one for advice, but if I were starting a business today, I would start early<\/strong>, do things fast, and implement AI quickly. I wouldn\u2019t wait by any means. I could use AI to operate any aspect of my business \u2014 I wouldn\u2019t have to spend a lot of mental energy on recruitment or outsourcing. <\/p>\n","protected":false},"excerpt":{"rendered":"

Egypt\u2019s AI ecosystem is steadily on the rise, with Egypt ranking second in Africa and 56th worldwide in AI readiness according to the 2022 Government Artificial Intelligence Readiness Index. As more and more sectors and enterprises begin to adopt AI in their day-to-day operations in Egypt, we\u2019re left with many questions: what industries are leading […]<\/p>\n","protected":false},"author":1,"featured_media":668538,"comment_status":"closed","ping_status":"open","sticky":false,"template":"single-feature.php","format":"standard","meta":{"_acf_changed":false,"newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","ep_exclude_from_search":false,"_primary_brand":0,"newspack_featured_image_position":"","newspack_post_subtitle":"","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7337],"tags":[7094,633,123,639],"brand":[],"newspack_spnsrs_tax":[],"class_list":["post-668537","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-ai","tag-enterprisepm","tag-startups","tag-technology","wpautop","entry"],"acf":{"mongo_id":"b8b780ad-e460-4ace-83ce-d4cf828a69c5","order":"5","is_powered_by":false,"story_type":"1","photo_url":"https:\/\/ent.news\/2025\/7\/1009.jpg","photo_position":"above","homepage_title":"","full_issue_title":"DXWand's Ahmed Mahmoud on the early adopters of AI","related_issue":[668529],"teaser":"","voice_url":"https:\/\/s3.us-east-1.amazonaws.com\/ent.news\/audio\/2025\/7\/.eacbbf7d-f765-4269-9703-c07a6e8c8375.mp3"},"yoast_head":"\nDXWand's Ahmed Mahmoud on the early adopters of AI - EnterpriseAM Egypt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enterpriseam.com\/egypt\/2025\/07\/16\/dxwands-ahmed-mahmoud-on-the-early-adopters-of-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DXWand's Ahmed Mahmoud on the early adopters of AI\" \/>\n<meta property=\"og:description\" content=\"Egypt\u2019s AI ecosystem is steadily on the rise, with Egypt ranking second in Africa and 56th worldwide in AI readiness according to the 2022 Government Artificial Intelligence Readiness Index. 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I\u2019ve been working in tech for 19 years. I studied computer engineering at Ain Shams University and knew that I wanted to be an\u2026","rel":"","context":"In "Founder of the Week"","block_context":{"text":"Founder of the Week","link":"https:\/\/enterpriseam.com\/egypt\/category\/newsmakers\/founder-of-the-week\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2022\/8\/515.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":548145,"url":"https:\/\/enterpriseam.com\/egypt\/2022\/07\/27\/mahmoud-sakka-appointed-chairman-of-misr-finance-ahmed-deif-named-ceo-and-md\/","url_meta":{"origin":668537,"position":1},"title":"Mahmoud Sakka appointed chairman of Misr Finance, Ahmed Deif named CEO and MD","author":"enterpriseam admin","date":"27 July 2022","format":false,"excerpt":"Misr Finance, the financing arm for Misr Ins. Holding Company (MIHC), has appointed Mahmoud El Sakka (LinkedIn) its new chairman. Ahmed Deif has been named managing director and CEO, Al Mal reports, citing sources with knowledge of the matter.","rel":"","context":"In "Moves"","block_context":{"text":"Moves","link":"https:\/\/enterpriseam.com\/egypt\/category\/newsmakers\/moves\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/internal\/536550.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":598934,"url":"https:\/\/enterpriseam.com\/egypt\/2019\/06\/12\/get-to-know-egypts-afcon-team\/","url_meta":{"origin":668537,"position":2},"title":"Get to know Egypt\u2019s Afcon team","author":"enterpriseam admin","date":"12 June 2019","format":false,"excerpt":"Javier Aguirre unveiled the line-up of Egypt\u2019s Afcon squad on Tuesday, with Mohamed Salah headlining a 23-man team that includes a host of the country\u2019s best players, Super Sport reports. There is plenty of representation from national teams Al Ahly, Zamalek and Pyramids, as well as international clubs including Arsenal.\u2026","rel":"","context":"In "ON YOUR WAY OUT"","block_context":{"text":"ON YOUR WAY OUT","link":"https:\/\/enterpriseam.com\/egypt\/category\/on-your-way-out\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2019\/6\/2220.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":614107,"url":"https:\/\/enterpriseam.com\/egypt\/2024\/01\/28\/dxwand-secures-usd-4-mn-to-step-up-ai-research-and-regional-expansion\/","url_meta":{"origin":668537,"position":3},"title":"DXwand secures USD 4 mn to step up AI research and regional expansion","author":"enterpriseam admin","date":"28 January 2024","format":false,"excerpt":"The startup plans to use the fresh funds for regional expansion","rel":"","context":"In "Startup watch"","block_context":{"text":"Startup watch","link":"https:\/\/enterpriseam.com\/egypt\/category\/companies\/startup-watch\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2024\/1\/2239.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":574930,"url":"https:\/\/enterpriseam.com\/egypt\/2020\/09\/27\/three-men-connected-to-fairmont-case-extradited-to-egypt\/","url_meta":{"origin":668537,"position":4},"title":"Three men connected to Fairmont case extradited to Egypt","author":"enterpriseam admin","date":"27 September 2020","format":false,"excerpt":"The Public Prosecutor\u2019s Office yesterday ordered the four-day pretrial detention of three Egyptian men alleged to have attacked a woman at the Fairmont Nile City hotel in 2014, according to a statement. The three men \u2014 Ahmed Helmy Ezzat Toulan, Amr Hussein Mahmoud Ismail and Khaled Hussein Mahmoud Ismail \u2014\u2026","rel":"","context":"In "Egypt Politics + Economics"","block_context":{"text":"Egypt Politics + Economics","link":"https:\/\/enterpriseam.com\/egypt\/category\/egypt-politics-economics\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/internal\/536550.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":562925,"url":"https:\/\/enterpriseam.com\/egypt\/2021\/06\/10\/my-morning-wfh-routine-ahmed-abaza-founder-and-ceo-of-synapse-analytics\/","url_meta":{"origin":668537,"position":5},"title":"My Morning\/WFH Routine: Ahmed Abaza, founder and CEO of Synapse Analytics","author":"enterpriseam admin","date":"10 June 2021","format":false,"excerpt":"Ahmed Abaza, founder and CEO of Synapse Analytics: Each week, my Morning \/ WFH Routine looks at how a successful member of the community starts their day \u2014 and then throws in a couple of random business questions just for fun. 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