{"id":668004,"date":"2025-07-08T00:00:00","date_gmt":"2025-07-08T00:00:00","guid":{"rendered":"https:\/\/enterpriseam.com\/egypt\/2025\/07\/08\/partial-telecom-outage-hits-the-country-following-fire-in-ramses-central-building\/"},"modified":"2025-07-08T00:00:00","modified_gmt":"2025-07-08T00:00:00","slug":"partial-telecom-outage-hits-the-country-following-fire-in-ramses-central-building","status":"publish","type":"post","link":"https:\/\/enterpriseam.com\/egypt\/2025\/07\/08\/partial-telecom-outage-hits-the-country-following-fire-in-ramses-central-building\/","title":{"rendered":"Partial telecom outage hits the country following fire in Ramses Central building"},"content":{"rendered":"

Mobile service, internet connectivity, and banking services were all heavily affected across<\/strong> the country<\/strong> after a fire broke out in the Ramses telecoms data center yesterday afternoon, disrupting network connection. ATMs, POSs, and online transactions \u2014 including InstaPay \u2014 have also been impacted by the connectivity outage, as were some hotlines. <\/p>\n

PSA- <\/strong>The Health Ministry published alternative main ambulance, emergency police hotline, and urgent care numbers (here<\/a>, here<\/a>, and here<\/a>).<\/p>\n

Flights temporarily affected:<\/strong> The connectivity disruption also caused \u201climited\u201d flight delays, the Civil Aviation Ministry said<\/a>. Operations have since returned to normal at Cairo International Airport, with all passenger terminals operating normally and all flights that had been affected by the outage taking off, the ministry said this morning<\/a>.<\/p>\n

Where things stand:<\/strong> Broadband services have been moved entirely to El Rawda, the NTRA said. The most recent update from Netblocks<\/a>, which tracks global internet connectivity, suggests that connectivity levels across the country are at \u201c44% of ordinary levels,\u201d falling from an earlier report<\/a> that connectivity was at 62% of ordinary levels.<\/p>\n

(Tap or click the headline above to read this story with all of the links <\/strong>to our background as well as external sources.) <\/p>\n

The blaze injured at least 22 people<\/strong>, with most suffering from smoke inhalation, Health Ministry spokesperson Hossam Abdel Ghaffar told Reuters<\/a>. A large number of fire trucks were dispatched to contain the blaze, with Cairo Governor<\/a> Ibrahim Saber personally overseeing efforts to put out the fire. The fire was brought under control last night, the National Telecom Regulatory Authority (NTRA) confirmed in a statement overnight<\/a>.<\/p>\n

What caused the fire?<\/strong> The fire broke out in an equipment room at Telecom Egypt\u2019s Ramses switchboard, the NTRA said. Investigators think right now that it is likely the result of an electrical short circuit, according to MENA news agency. Power was cut off to the entire building as a safety measure, but service is being gradually restored, the NTRA said. The regulator added that it will compensate all those impacted by the network disruptions. El Hekaya\u2019s correspondent said the fire reignited several times in different floors throughout the night (watch, runtime: 4:50<\/a>).<\/p>\n

SOUND SMART- <\/strong>The Ramses telecoms data center is the focal point of internet in the country, used by Telecom Egypt, Vodafone, and Orange to route calls and connect users to the internet. <\/p>\n

We have backup plans:<\/strong> Speaking to El Hekaya\u2019s Amr Adib, NTRA official Mohamed Ibrahim emphasized the importance of the Ramses telecoms data center but noted that contingency measures are in place for such emergencies (watch, runtime: 6:35<\/a>). \u201cThere are other telecoms data centers of similar size and importance capable of performing the one in Ramses\u2019 role, and we\u2019ve already started shifting all traffic and lines to alternative centers to gradually restore services,\u201d he said. <\/p>\n

The two floors of the data center that were affected by the fire housed technical<\/strong> equipment that connects many Telecom Egypt services<\/strong>, Ibrahim said. \u201cNaturally, if Telecom Egypt is impacted, other services like mobile and home internet will also see disruptions,\u201d he said, explaining that telecom services are interlinked among operators.<\/p>\n

The fire received coverage across the foreign press:<\/strong> Reuters<\/a> | Bloomberg<\/a> | AP<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"

Tens were injured in the fire<\/p>\n","protected":false},"author":1,"featured_media":668005,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","ep_exclude_from_search":false,"_primary_brand":0,"newspack_featured_image_position":"","newspack_post_subtitle":"","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7386],"tags":[72,843],"brand":[],"newspack_spnsrs_tax":[],"class_list":["post-668004","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecoms","tag-enterpriseam","tag-telecoms","wpautop","entry"],"acf":{"mongo_id":"073b3f67-71e8-4743-907b-d223e576b353","order":"4","is_powered_by":false,"story_type":"1","photo_url":"https:\/\/ent.news\/2025\/7\/456.jpg","photo_position":"above","homepage_title":"","full_issue_title":"Partial telecom outage hits Egypt following fire in Ramses Central building","related_issue":[667999],"teaser":"Tens were injured in the fire","voice_url":"https:\/\/s3.us-east-1.amazonaws.com\/ent.news\/audio\/2025\/7\/.8b6ea3a1-daa5-43c5-bb3c-05c09b04110a.mp3"},"yoast_head":"\nPartial telecom outage hits the country following fire in Ramses Central building - 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We hope your workday has been smooth despite the ongoing disruption to telecoms service across the country.THE BIG STORY TODAY- The fallout from yesterday\u2019s fire at the Ramses telecoms data center remains the talk of the town after the blaze claimed the lives of four Telecom Egypt\u2026","rel":"","context":"In "WHAT WE\u2019RE TRACKING TONIGHT"","block_context":{"text":"WHAT WE\u2019RE TRACKING TONIGHT","link":"https:\/\/enterpriseam.com\/egypt\/category\/what-were-tracking-tonight\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2025\/7\/458.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":668159,"url":"https:\/\/enterpriseam.com\/egypt\/2025\/07\/10\/the-aftermath-of-ramses-data-center-fire-is-almost-behind-us-as-things-inch-closer-to-normal\/","url_meta":{"origin":668004,"position":2},"title":"The aftermath of Ramses data center fire is almost behind us as things inch closer to normal","author":"enterpriseam admin","date":"10 July 2025","format":false,"excerpt":"Most digital networks and financial systems are back online","rel":"","context":"In "Telecoms"","block_context":{"text":"Telecoms","link":"https:\/\/enterpriseam.com\/egypt\/category\/industries\/telecoms\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2025\/7\/613.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":668084,"url":"https:\/\/enterpriseam.com\/egypt\/2025\/07\/09\/cash-withdrawal-limits-double-and-paper-workflows-are-the-order-of-the-day-for-banks-amid-nationwide-internet-outage\/","url_meta":{"origin":668004,"position":3},"title":"Cash withdrawal limits double and paper workflows are the order of the day for banks amid nationwide internet outage","author":"enterpriseam admin","date":"9 July 2025","format":false,"excerpt":"ATM and online banking services are slowly returning to life in wake of Ramses data centre fire","rel":"","context":"In "Banking"","block_context":{"text":"Banking","link":"https:\/\/enterpriseam.com\/egypt\/category\/industries\/banking\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2024\/5\/1376.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":593485,"url":"https:\/\/enterpriseam.com\/egypt\/2019\/11\/28\/cit-ministry-looking-to-double-telecoms-share-of-egyptian-gdp\/","url_meta":{"origin":668004,"position":4},"title":"CIT Ministry looking to double telecoms\u2019 share of Egyptian GDP","author":"enterpriseam admin","date":"28 November 2019","format":false,"excerpt":"The Communications Ministry is planning to double the telecommunications sector\u2019s contribution to Egypt\u2019s GDP to 8% in FY2019-2020, from 4% during the last fiscal year, Minister Amr Talaat said, according to Al Shorouk.","rel":"","context":"In "Telecoms + ICT"","block_context":{"text":"Telecoms + ICT","link":"https:\/\/enterpriseam.com\/egypt\/category\/telecoms-ict\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/internal\/536550.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":556016,"url":"https:\/\/enterpriseam.com\/egypt\/2021\/10\/06\/misr-el-raqameya-partners-with-ihs-towers-on-massive-telecoms-project\/","url_meta":{"origin":668004,"position":5},"title":"Misr El Raqameya partners with IHS Towers on massive telecoms project","author":"enterpriseam admin","date":"6 October 2021","format":false,"excerpt":"The government\u2019s digitization arm, Misr El Raqameya holding, has signed a partnership agreement with African Mobile mast operator IHS Towers to obtain a license from the National Telecommunications Regulatory Authority to set up and lease mobile phone towers, cabinet said in a statement. 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