{"id":663801,"date":"2025-04-15T00:00:00","date_gmt":"2025-04-15T00:00:00","guid":{"rendered":"https:\/\/enterpriseam.com\/egypt\/2025\/04\/15\/raya-customer-experience-more-than-doubles-net-income-y-o-y-in-2024\/"},"modified":"2025-04-15T00:00:00","modified_gmt":"2025-04-15T00:00:00","slug":"raya-customer-experience-more-than-doubles-net-income-y-o-y-in-2024","status":"publish","type":"post","link":"https:\/\/enterpriseam.com\/egypt\/2025\/04\/15\/raya-customer-experience-more-than-doubles-net-income-y-o-y-in-2024\/","title":{"rendered":"Raya Customer Experience more than doubles net income y-o-y in 2024"},"content":{"rendered":"<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"> <strong>Raya Custo<\/strong><strong>mer Experience (RCX) <\/strong><strong>saw its net income more than double y-o-y to <\/strong><strong>EGP 339.9 in FY 2024<\/strong>, the company said in its <a target=\"_blank\" href=\"https:\/\/ent.news\/2025\/4\/805.pdf\" style=\"\" rel=\"noopener\">latest earnings release (pdf)<\/a>. The leading business process outsourcing company\u2019s revenues also rose 29.6% y-o-y to EGP 2.5 bn during the same period.<\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><strong>The breakdown: <\/strong>The company\u2019s outsourcing business remains the largest contributor to revenues, recording EGP 1.4 bn, or 54.8% of total revenues in 2024, while the hosting business was the primary contributor to growth, increasing by 74.8% y-o-y and accounting for EGP 727.1 mn. The insourcing business recorded EGP 413.0 mn, or 16.4% of the total revenues, according to the release.<\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><strong>Driving the growth: <\/strong>The top line growth was largely driven by \u201cBPO\/offshore business, improved utilization rates across facilities, and favorable effects from the EGP devaluation,\u201d the company said. Offshore revenues in foreign currency represented 76.3% of the total revenues last year, aligning with \u201c\u201cRCX\u2019s strategic focus on consolidating USD-recurring revenues to mitigate the impact of foreign exchange fluctuations.\u201d<\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><strong>What they said: \u201c<\/strong>A core strategic pillar at RCX has always been diversification \u2014 across currencies, geographies, and business lines. In line with this vision, we are expanding our footprint in key regions such as the GCC, with the launch of a new site in Dammam to support our growth in Saudi Arabia. We are also making strides in Europe through the establishment of our UK entity, which positions us to capture new business opportunities in that market,\u201d CEO Alaa El Khishen noted.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Raya Customer Experience (RCX) saw its net income more than double y-o-y to EGP 339.9 in FY 2024, the company said in its latest earnings release (pdf). The leading business process outsourcing company\u2019s revenues also rose 29.6% y-o-y to EGP 2.5 bn during the same period. The breakdown: The company\u2019s outsourcing business remains the largest [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":663802,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","ep_exclude_from_search":false,"_primary_brand":0,"newspack_featured_image_position":"","newspack_post_subtitle":"","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7208],"tags":[409,72],"brand":[],"newspack_spnsrs_tax":[],"class_list":["post-663801","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-earnings-watch","tag-earnings-watch","tag-enterpriseam","wpautop","entry"],"acf":{"mongo_id":"bb6b6c79-6ecf-42d4-8d46-6e60c4a9ca27","order":"9","is_powered_by":false,"story_type":"1","photo_url":"https:\/\/ent.news\/2025\/4\/857.jpg","photo_position":"above","homepage_title":"","full_issue_title":"Raya Customer Experience more than doubles net income y-o-y in 2024","related_issue":[663785],"teaser":"","voice_url":"https:\/\/s3.us-east-1.amazonaws.com\/ent.news\/audio\/2025\/4\/.fb4e4131-c8f4-4d8a-92e0-b99987dcc947.mp3"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Raya Customer Experience more than doubles net income y-o-y in 2024 - EnterpriseAM Egypt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enterpriseam.com\/egypt\/2025\/04\/15\/raya-customer-experience-more-than-doubles-net-income-y-o-y-in-2024\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Raya Customer Experience more than doubles net income y-o-y in 2024\" \/>\n<meta property=\"og:description\" content=\"Raya Customer Experience (RCX) saw its net income more than double y-o-y to EGP 339.9 in FY 2024, the company said in its latest earnings release (pdf). The leading business process outsourcing company\u2019s revenues also rose 29.6% y-o-y to EGP 2.5 bn during the same period. The breakdown: The company\u2019s outsourcing business remains the largest [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enterpriseam.com\/egypt\/2025\/04\/15\/raya-customer-experience-more-than-doubles-net-income-y-o-y-in-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"EnterpriseAM Egypt\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-15T00:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/ent.news\/2025\/4\/857.jpg?fit=%2C&ssl=1\" \/>\n<meta name=\"author\" content=\"enterpriseam admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"enterpriseam admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/enterpriseam.com\/egypt\/2025\/04\/15\/raya-customer-experience-more-than-doubles-net-income-y-o-y-in-2024\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/enterpriseam.com\/egypt\/2025\/04\/15\/raya-customer-experience-more-than-doubles-net-income-y-o-y-in-2024\/\"},\"author\":{\"name\":\"enterpriseam admin\",\"@id\":\"https:\/\/enterpriseam.com\/egypt\/#\/schema\/person\/ca597032db7e4db868359c123cec256d\"},\"headline\":\"Raya Customer Experience more than doubles net income y-o-y in 2024\",\"datePublished\":\"2025-04-15T00:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/enterpriseam.com\/egypt\/2025\/04\/15\/raya-customer-experience-more-than-doubles-net-income-y-o-y-in-2024\/\"},\"wordCount\":249,\"publisher\":{\"@id\":\"https:\/\/enterpriseam.com\/egypt\/#organization\"},\"image\":{\"@id\":\"https:\/\/enterpriseam.com\/egypt\/2025\/04\/15\/raya-customer-experience-more-than-doubles-net-income-y-o-y-in-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/i0.wp.com\/ent.news\/2025\/4\/857.jpg?fit=%2C&ssl=1\",\"keywords\":[\"earnings watch\",\"EnterpriseAM\"],\"articleSection\":[\"EARNINGS WATCH\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enterpriseam.com\/egypt\/2025\/04\/15\/raya-customer-experience-more-than-doubles-net-income-y-o-y-in-2024\/\",\"url\":\"https:\/\/enterpriseam.com\/egypt\/2025\/04\/15\/raya-customer-experience-more-than-doubles-net-income-y-o-y-in-2024\/\",\"name\":\"Raya Customer Experience more than doubles net income y-o-y in 2024 - 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Revenues for the quarter came in at EGP 44.8 mn, up 19% y-o-y. 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The company\u2019s top line grew 51% y-o-y to EGP 848.3 mn in the\u2026","rel":"","context":"In &quot;EARNINGS WATCH&quot;","block_context":{"text":"EARNINGS WATCH","link":"https:\/\/enterpriseam.com\/egypt\/category\/companies\/earnings-watch\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/internal\/536550.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":675647,"url":"https:\/\/enterpriseam.com\/egypt\/2025\/11\/17\/raya-holding-ekh-ibnsina-and-more-report-earnings\/","url_meta":{"origin":663801,"position":4},"title":"Raya Holding, EKH, Ibnsina, and more report earnings","author":"enterpriseam admin","date":"17 November 2025","format":false,"excerpt":"Raya Holding saw its net income after minority interest rise 47.0% y-o-y during 9M 2025","rel":"","context":"In &quot;EARNINGS WATCH&quot;","block_context":{"text":"EARNINGS WATCH","link":"https:\/\/enterpriseam.com\/egypt\/category\/companies\/earnings-watch\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2025\/11\/1212.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":620959,"url":"https:\/\/enterpriseam.com\/egypt\/2024\/05\/29\/phd-ci-capital-raya-holding-gb-corp-report-1q-earnings\/","url_meta":{"origin":663801,"position":5},"title":"PHD, CI Capital, Raya Holding, GB Corp report 1Q earnings","author":"enterpriseam admin","date":"29 May 2024","format":false,"excerpt":"Palm Hills\u2019 sales jumped 377% y-o-y to a record of EGP 32.3 bn","rel":"","context":"In &quot;EARNINGS WATCH&quot;","block_context":{"text":"EARNINGS WATCH","link":"https:\/\/enterpriseam.com\/egypt\/category\/companies\/earnings-watch\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2024\/5\/2339.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/posts\/663801","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/comments?post=663801"}],"version-history":[{"count":0,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/posts\/663801\/revisions"}],"acf:post":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/issue\/663785"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/media\/663802"}],"wp:attachment":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/media?parent=663801"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/categories?post=663801"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/tags?post=663801"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/brand?post=663801"},{"taxonomy":"newspack_spnsrs_tax","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/newspack_spnsrs_tax?post=663801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}