{"id":659561,"date":"2025-01-29T00:00:00","date_gmt":"2025-01-29T00:00:00","guid":{"rendered":"https:\/\/enterpriseam.com\/egypt\/2025\/01\/29\/concentrix-to-invest-usd-1-bn-to-expand-egypt-outsourcing-operations\/"},"modified":"2025-01-29T00:00:00","modified_gmt":"2025-01-29T00:00:00","slug":"concentrix-to-invest-usd-1-bn-to-expand-egypt-outsourcing-operations","status":"publish","type":"post","link":"https:\/\/enterpriseam.com\/egypt\/2025\/01\/29\/concentrix-to-invest-usd-1-bn-to-expand-egypt-outsourcing-operations\/","title":{"rendered":"Concentrix to invest USD 1 bn to expand Egypt outsourcing operations"},"content":{"rendered":"

Global outsourcing giant Concentrix will invest USD 1 bn over the next four<\/strong> years to expand its operations in Egypt<\/strong> under an MoU inked with the Information Technology Industry Development Agency (ITIDA), according to a cabinet statement<\/a>. The four-year plan will see the company create 16k jobs and increase its total workforce to 35k employees by 2028.<\/p>\n

Concentrix will also open up shop in Mansoura under the plan<\/strong>, in addition to its 11 currently operating centres across Cairo, Giza, Alexandria, and Hurghada that it has built up since it began operations in the country in 2009. At present, its services are offered in 12 languages and cover sectors from e-commerce to tourism and from healthcare to transportation.<\/p>\n

Also in the cards are call centers using voice over internet protocol<\/strong> \u2014 known in the industry as VoIP \u2014 which the American multinational was granted a license for<\/a> in November. The other companies that received licenses were Vodafone International Services, Raya CX, Telecom Egypt\u2019s Xceed, Capgemini Egypt, Genpact Egypt, and TTEC.<\/p>\n

What they said:<\/strong> \u201cExpanding our operations here is a strategic move that reflects our confidence in Egypt as a rising global business hub. This expansion, which includes an investment of USD 1 bn dollars over the next four years, also underscores our commitment to developing local talent, growing our presence worldwide, and cementing Egypt\u2019s role as a key player in the global outsourcing market,\u201d Concentrix CEO Chris Caldwell said. <\/p>\n

This isn\u2019t the only big-ticket outsourcing project we\u2019ve heard about in the last few<\/strong> months<\/strong>, with Madrid-based business process outsourcing (BPO) firm Konecta setting up a regional HQ<\/a> here as part of a USD 100 mn three-year investment plan, Foundever upping its investment to EUR 65 mn<\/a> and hiring an additional 4k Egyptians, and Deloitte launching its new innovation hub in Cairo<\/a> and pledging a three-year USD 30 mn investment to employ 5k of the country\u2019s \u201ctop-tier talent.\u201d<\/p>\n

Remember, the government <\/strong>wants to see<\/a><\/strong> digital exports bring in USD 9 bn into the<\/strong> economy annually as of 2026<\/strong> and then up to<\/a> USD 13 bn by 2030. We\u2019re yet to hear the most recent figures for 2024, but Egypt\u2019s digital exports brought in USD 6.2 bn in 2023<\/a>, up 26.5% y-o-y from 2022. The figure includes outsourcing exports \u2014 think call centers and human resource centers \u2014 which accounted for over half of the digital exports in 2023, standing at USD 3.7 bn, up 54% y-o-y.<\/p>\n","protected":false},"excerpt":{"rendered":"

The company is also planning to open a new service center in Mansoura<\/p>\n","protected":false},"author":1,"featured_media":659562,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","ep_exclude_from_search":false,"_primary_brand":0,"newspack_featured_image_position":"","newspack_post_subtitle":"","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7272],"tags":[1605,72,125],"brand":[],"newspack_spnsrs_tax":[],"class_list":["post-659561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-investment-watch","tag-concentrix","tag-enterpriseam","tag-investment-watch","wpautop","entry"],"acf":{"mongo_id":"6c10ca52-1789-4c39-9389-e273b25fec30","order":"5","is_powered_by":false,"story_type":"1","photo_url":"https:\/\/ent.news\/2025\/1\/2103.jpg","photo_position":"above","homepage_title":"","full_issue_title":"Concentrix to invest USD 1 bn to expand Egypt outsourcing operations","related_issue":[659553],"teaser":"The company is also planning to open a new service center in Mansoura","voice_url":"https:\/\/s3.us-east-1.amazonaws.com\/ent.news\/audio\/2025\/1\/.3efe492d-1296-464c-8aa5-ec8dd4c2c165.mp3"},"yoast_head":"\nConcentrix to invest USD 1 bn to expand Egypt outsourcing operations - 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The presses are churning at a rapid clip this morning as regional M&A headlines and (even more) AI drama kick off your news and views roundup for today.THE BIG STORY TODAY #1- Gov\u2019t to release all cars held at ports over ACI violations: The\u2026","rel":"","context":"In "WHAT WE\u2019RE TRACKING TONIGHT"","block_context":{"text":"WHAT WE\u2019RE TRACKING TONIGHT","link":"https:\/\/enterpriseam.com\/egypt\/category\/what-were-tracking-tonight\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2025\/1\/2186.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":706727,"url":"https:\/\/enterpriseam.com\/egypt\/2026\/06\/01\/korra-energi-retail-tranche-closes-31-35x-oversubscribed\/","url_meta":{"origin":659561,"position":3},"title":"Korra Energi retail tranche closes 31.35x oversubscribed","author":"enterpriseam admin","date":"1 June 2026","format":false,"excerpt":"Good morning, wonderful people, and welcome back. We hope you all had a restful, well-deserved Eid Al Adha break. It is never easy getting back into gear after a long holiday. Leading our issue today is a new World Bank survey that shows local businesses are bypassing traditional bank loans\u2026","rel":"","context":"In "WHAT WE\u2019RE TRACKING TODAY"","block_context":{"text":"WHAT WE\u2019RE TRACKING TODAY","link":"https:\/\/enterpriseam.com\/egypt\/category\/what-were-tracking-today-10\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2026\/6\/26.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":655312,"url":"https:\/\/enterpriseam.com\/egypt\/2024\/11\/17\/vodafone-international-services-raya-cx-and-others-given-greenlight-to-open-new-call-centers-plus-glaxosmithkline-nhs-eha-msmeda-tanmiya-capital-ventures\/","url_meta":{"origin":659561,"position":4},"title":"Vodafone International Services, Raya CX, and others given greenlight to open new call centers. PLUS: GlaxoSmithKline, NHS + EHA, MSMEDA + Tanmiya Capital Ventures","author":"enterpriseam admin","date":"17 November 2024","format":false,"excerpt":"The government wants to see digital outsourcing services bring USD 9 bn into the economy annually as of 2026","rel":"","context":"In "Also on our Radar"","block_context":{"text":"Also on our Radar","link":"https:\/\/enterpriseam.com\/egypt\/category\/also-on-our-radar\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2024\/11\/1510.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":664134,"url":"https:\/\/enterpriseam.com\/egypt\/2025\/04\/23\/moroccan-outsourcing-player-intelcia-inaugurates-a-new-regional-hq-in-egypt\/","url_meta":{"origin":659561,"position":5},"title":"Moroccan outsourcing player Intelcia inaugurates a new regional HQ in Egypt","author":"enterpriseam admin","date":"23 April 2025","format":false,"excerpt":"The move comes less than two years after the outsourcing multinational entered the Egyptian market","rel":"","context":"In "Outsourcing"","block_context":{"text":"Outsourcing","link":"https:\/\/enterpriseam.com\/egypt\/category\/industries\/outsourcing\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2025\/4\/1467.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/posts\/659561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/comments?post=659561"}],"version-history":[{"count":0,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/posts\/659561\/revisions"}],"acf:post":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/issue\/659553"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/media\/659562"}],"wp:attachment":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/media?parent=659561"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/categories?post=659561"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/tags?post=659561"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/brand?post=659561"},{"taxonomy":"newspack_spnsrs_tax","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/newspack_spnsrs_tax?post=659561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}