{"id":648754,"date":"2017-04-11T04:15:18","date_gmt":"2017-04-11T04:15:18","guid":{"rendered":"https:\/\/enterpriseam.com\/egypt\/2017\/04\/11\/how-not-to-respond-when-your-company-arranges-for-a-customer-to-be-beaten-up\/"},"modified":"2017-04-11T04:15:18","modified_gmt":"2017-04-11T04:15:18","slug":"how-not-to-respond-when-your-company-arranges-for-a-customer-to-be-beaten-up","status":"publish","type":"post","link":"https:\/\/enterpriseam.com\/egypt\/2017\/04\/11\/how-not-to-respond-when-your-company-arranges-for-a-customer-to-be-beaten-up\/","title":{"rendered":"How not to respond when your company arranges for a customer to be beaten up"},"content":{"rendered":"

<\/a> Say your company arranges to have someone beaten up. It doesn\u2019t matter why you <\/strong>thought it was necessary to beat that person up \u2014 this is not how you respond in public: <\/strong>United Airlines over-booked a flight. It asked for \u201cvolunteers\u201d to get off the plane so that four of its crew members (needed elsewhere, it seems) could fly. There were no takers, so the crew selected four people to boot off the aircraft. One man objected \u2014 and was dragged, bleeding, from the plane by airport police. Watch the video and there\u2019s none of the usual grumbling from bystanders that would indicate that the man being hauled down the aisle on his back had been in the wrong, just expressions of \u201cNo,\u201d \u201cHey,\u201d \u201cCome on,\u201d \u201cThat\u2019s wrong,\u201d \u201cLook at what you did to him\u201d and a sarcastic \u201cGood work.\u201d The guy who posted the first Twitter video of the incident told the New York Times<\/a> that the man claimed he was a doctor trying to get home because he had patients to see<\/strong>. (watch<\/strong><\/a>, run time 0:20)<\/p>\n

How did United Airlines reply? <\/strong>From the company\u2019s chief executive<\/a>: \u201cThis is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers.<\/strong> Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.\u201d The story is all over the airwaves in the US and Canada and has now crossed over to the Financial Times<\/a> (front page of the digital edition, at that). See Reuters<\/a>, Fortune<\/a>, and the Wall Street Journal<\/a>. 9 News out of Colorado has additional video<\/a>.<\/p>\n

Death to corporate-speak:<\/strong> \u201cI apologise for having to re-accommodate these customers.\u201d What does that even mean?<\/p>\n","protected":false},"excerpt":{"rendered":"

Say your company arranges to have someone beaten up. It doesn\u2019t matter why you thought it was necessary to beat that person up \u2014 this is not how you respond in public: United Airlines over-booked a flight. It asked for \u201cvolunteers\u201d to get off the plane so that four of its crew members (needed elsewhere, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"single-feature.php","format":"standard","meta":{"_acf_changed":false,"newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","ep_exclude_from_search":false,"_primary_brand":0,"newspack_featured_image_position":"","newspack_post_subtitle":"","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8572],"tags":[72,2380],"brand":[],"newspack_spnsrs_tax":[],"class_list":["post-648754","post","type-post","status-publish","format-standard","hentry","category-speed-round","tag-enterpriseam","tag-speed-round","wpautop","entry"],"acf":{"mongo_id":"0a04d1ed-26d6-4425-8e75-45522af9ee86","order":"0","is_powered_by":true,"section_story_id":"9b4ed3e2-80cc-4cdd-b9dc-5b47fb53a7e1","story_type":"1","photo_url":"","photo_position":"above","related_issue":[648740],"teaser":"","voice_url":""},"yoast_head":"\nHow not to respond when your company arranges for a customer to be beaten up - EnterpriseAM Egypt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enterpriseam.com\/egypt\/2017\/04\/11\/how-not-to-respond-when-your-company-arranges-for-a-customer-to-be-beaten-up\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How not to respond when your company arranges for a customer to be beaten up\" \/>\n<meta property=\"og:description\" content=\"Say your company arranges to have someone beaten up. 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