{"id":624809,"date":"2018-09-19T04:12:30","date_gmt":"2018-09-19T04:12:30","guid":{"rendered":"https:\/\/enterpriseam.com\/egypt\/2018\/09\/19\/vodafone-egypt-will-not-lay-off-call-center-operators-in-favour-of-robots\/"},"modified":"2018-09-19T04:12:30","modified_gmt":"2018-09-19T04:12:30","slug":"vodafone-egypt-will-not-lay-off-call-center-operators-in-favour-of-robots","status":"publish","type":"post","link":"https:\/\/enterpriseam.com\/egypt\/2018\/09\/19\/vodafone-egypt-will-not-lay-off-call-center-operators-in-favour-of-robots\/","title":{"rendered":"Vodafone Egypt will not lay-off call center operators in favour of robots"},"content":{"rendered":"

<\/a> **#6 The spin doctors speak: Vodafone Egypt (sort of) says it won\u2019t lay-off call center operators in favour of robots. <\/strong>The mobile network operator told Al Mal<\/a> yesterday that it won\u2019t actively lay off call-center staff, but suggested technological \u201cprogress\u201d will gradually make some jobs obsolete. That will see VFE stop hiring new operators as old ones \u201cwillingly leave their jobs,\u201d which happens quite regularly in the customer service field, which has sharp turnover rates<\/a>. The comments were prompted by a Financial Times interview<\/a> with Vodafone Group\u2019s income CEO, Nick Read, in which he said that robots will replace some 1,700 \u201cshared service center\u201d operators<\/a> in Egypt, India and Romania this year.<\/p>\n","protected":false},"excerpt":{"rendered":"

**#6 The spin doctors speak: Vodafone Egypt (sort of) says it won\u2019t lay-off call center operators in favour of robots. The mobile network operator told Al Mal yesterday that it won\u2019t actively lay off call-center staff, but suggested technological \u201cprogress\u201d will gradually make some jobs obsolete. That will see VFE stop hiring new operators as […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"single-feature.php","format":"standard","meta":{"_acf_changed":false,"newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","ep_exclude_from_search":false,"_primary_brand":0,"newspack_featured_image_position":"","newspack_post_subtitle":"","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8572],"tags":[72,2380],"brand":[],"newspack_spnsrs_tax":[],"class_list":["post-624809","post","type-post","status-publish","format-standard","hentry","category-speed-round","tag-enterpriseam","tag-speed-round","wpautop","entry"],"acf":{"mongo_id":"614b26f4-8c92-45a4-b1ee-a7e2de3d0405","order":"0","is_powered_by":true,"section_story_id":"ed15099c-d4ab-43dd-877e-c644e1d90520","story_type":"1","photo_url":"","photo_position":"above","related_issue":[624797],"teaser":"","voice_url":""},"yoast_head":"\nVodafone Egypt will not lay-off call center operators in favour of robots - EnterpriseAM Egypt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enterpriseam.com\/egypt\/2018\/09\/19\/vodafone-egypt-will-not-lay-off-call-center-operators-in-favour-of-robots\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vodafone Egypt will not lay-off call center operators in favour of robots\" \/>\n<meta property=\"og:description\" content=\"**#6 The spin doctors speak: Vodafone Egypt (sort of) says it won\u2019t lay-off call center operators in favour of robots. 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