{"id":602576,"date":"2019-04-01T03:23:00","date_gmt":"2019-04-01T03:23:00","guid":{"rendered":"https:\/\/enterpriseam.com\/egypt\/2019\/04\/01\/egypt-cracks-top-five-favored-locations-for-contact-center-outsourcing\/"},"modified":"2019-04-01T03:23:00","modified_gmt":"2019-04-01T03:23:00","slug":"egypt-cracks-top-five-favored-locations-for-contact-center-outsourcing","status":"publish","type":"post","link":"https:\/\/enterpriseam.com\/egypt\/2019\/04\/01\/egypt-cracks-top-five-favored-locations-for-contact-center-outsourcing\/","title":{"rendered":"Egypt cracks top five favored locations for contact center outsourcing"},"content":{"rendered":"

<\/a> Egypt cracks top-five in global contact center ranking:<\/b> Egypt was ranked as the fourth most-favored destination to outsource contact centers, according to Ryan Strategic Advisory\u2019s 2019 Front Office Omnibus Survey<\/a><\/u>. The survey polls nearly 500 contact center decision makers in key markets such as the UK, Australia, France, and Germany to gauge the most preferred locations for offshore services. \u201cEgypt has been on the rise for a few years, and this validates the country\u2019s value proposition in contact center nearshore \/ offshore delivery. Despite many predictions of the BPO space coming to an abrupt end following the Arab Spring events of 2011, efforts on the part of the industry and [the Information Technology Industry Development Agency] to re-invent and aggressively promote Egyptian outsourcing are paying off.\u201d<\/p>\n

So, who\u2019s ahead of us? <\/b>The Philippines topped the ranking, followed by South Africa and Malaysia.<\/p>\n","protected":false},"excerpt":{"rendered":"

Egypt cracks top-five in global contact center ranking: Egypt was ranked as the fourth most-favored destination to outsource contact centers, according to Ryan Strategic Advisory\u2019s 2019 Front Office Omnibus Survey. The survey polls nearly 500 contact center decision makers in key markets such as the UK, Australia, France, and Germany to gauge the most preferred […]<\/p>\n","protected":false},"author":1,"featured_media":602577,"comment_status":"closed","ping_status":"open","sticky":false,"template":"single-feature.php","format":"standard","meta":{"_acf_changed":false,"newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","ep_exclude_from_search":false,"_primary_brand":0,"newspack_featured_image_position":"","newspack_post_subtitle":"","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8572],"tags":[11425,72,1635,2053,2380],"brand":[],"newspack_spnsrs_tax":[],"class_list":["post-602576","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-speed-round","tag-contact-centers","tag-enterpriseam","tag-itida","tag-outsourcing","tag-speed-round","wpautop","entry"],"acf":{"mongo_id":"ceac26f6-1366-45b8-97fe-bcbfd82a7851","is_powered_by":true,"section_story_id":"6ccd21d6-f5cf-4796-ad96-55d1a0c0470d","story_type":"1","photo_url":"https:\/\/ent.news\/2019\/3\/1537.jpg","photo_position":"above","related_issue":[602559],"teaser":"","voice_url":""},"yoast_head":"\nEgypt cracks top five favored locations for contact center outsourcing - EnterpriseAM Egypt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enterpriseam.com\/egypt\/2019\/04\/01\/egypt-cracks-top-five-favored-locations-for-contact-center-outsourcing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Egypt cracks top five favored locations for contact center outsourcing\" \/>\n<meta property=\"og:description\" content=\"Egypt cracks top-five in global contact center ranking: Egypt was ranked as the fourth most-favored destination to outsource contact centers, according to Ryan Strategic Advisory\u2019s 2019 Front Office Omnibus Survey. The survey polls nearly 500 contact center decision makers in key markets such as the UK, Australia, France, and Germany to gauge the most preferred […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enterpriseam.com\/egypt\/2019\/04\/01\/egypt-cracks-top-five-favored-locations-for-contact-center-outsourcing\/\" \/>\n<meta property=\"og:site_name\" content=\"EnterpriseAM Egypt\" \/>\n<meta property=\"article:published_time\" content=\"2019-04-01T03:23:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/ent.news\/2019\/3\/1537.jpg?fit=%2C&ssl=1\" \/>\n<meta name=\"author\" content=\"enterpriseam admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"enterpriseam admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/enterpriseam.com\/egypt\/2019\/04\/01\/egypt-cracks-top-five-favored-locations-for-contact-center-outsourcing\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/enterpriseam.com\/egypt\/2019\/04\/01\/egypt-cracks-top-five-favored-locations-for-contact-center-outsourcing\/\"},\"author\":{\"name\":\"enterpriseam admin\",\"@id\":\"https:\/\/enterpriseam.com\/egypt\/#\/schema\/person\/ca597032db7e4db868359c123cec256d\"},\"headline\":\"Egypt cracks top five favored locations for contact center outsourcing\",\"datePublished\":\"2019-04-01T03:23:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/enterpriseam.com\/egypt\/2019\/04\/01\/egypt-cracks-top-five-favored-locations-for-contact-center-outsourcing\/\"},\"wordCount\":151,\"publisher\":{\"@id\":\"https:\/\/enterpriseam.com\/egypt\/#organization\"},\"image\":{\"@id\":\"https:\/\/enterpriseam.com\/egypt\/2019\/04\/01\/egypt-cracks-top-five-favored-locations-for-contact-center-outsourcing\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/i0.wp.com\/ent.news\/2019\/3\/1537.jpg?fit=%2C&ssl=1\",\"keywords\":[\"contact centers\",\"EnterpriseAM\",\"ITIDA\",\"outsourcing\",\"SPEED ROUND\"],\"articleSection\":[\"Speed Round\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enterpriseam.com\/egypt\/2019\/04\/01\/egypt-cracks-top-five-favored-locations-for-contact-center-outsourcing\/\",\"url\":\"https:\/\/enterpriseam.com\/egypt\/2019\/04\/01\/egypt-cracks-top-five-favored-locations-for-contact-center-outsourcing\/\",\"name\":\"Egypt cracks top five favored locations for contact center outsourcing - 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Raya added 1,000 workstations this year, up from an average of 400 per year. \u201cWe are now getting\u2026","rel":"","context":"In "Speed Round"","block_context":{"text":"Speed Round","link":"https:\/\/enterpriseam.com\/egypt\/category\/speed-round\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/internal\/536550.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":646231,"url":"https:\/\/enterpriseam.com\/egypt\/2017\/06\/08\/outsourcing-service-centers-in-egypt-can-be-implemented-on-large-scale\/","url_meta":{"origin":602576,"position":1},"title":"Outsourcing service centers in Egypt can be implemented on large scale","author":"enterpriseam admin","date":"8 June 2017","format":false,"excerpt":"What sets Egypt apart from other nearshore destinations in Europe is the possibility of implementing service centers on a meaningful scale, \u201clike the Philippines and India,\u201dthe Outsourcing Destination Guide Egypt suggests. 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