{"id":585708,"date":"2023-04-27T00:00:00","date_gmt":"2023-04-27T00:00:00","guid":{"rendered":"https:\/\/enterpriseam.com\/egypt\/2023\/04\/27\/googles-ceo-expresses-concern-about-ai-advancing-faster-than-we-can-regulate-it-a-real-world-study-showing-just-how-much-ai-can-boost-productivity\/"},"modified":"2023-04-27T00:00:00","modified_gmt":"2023-04-27T00:00:00","slug":"googles-ceo-expresses-concern-about-ai-advancing-faster-than-we-can-regulate-it-a-real-world-study-showing-just-how-much-ai-can-boost-productivity","status":"publish","type":"post","link":"https:\/\/enterpriseam.com\/egypt\/2023\/04\/27\/googles-ceo-expresses-concern-about-ai-advancing-faster-than-we-can-regulate-it-a-real-world-study-showing-just-how-much-ai-can-boost-productivity\/","title":{"rendered":"Google\u2019s CEO expresses concern about AI advancing faster than we can regulate it + A real-world study showing just how much AI can boost productivity"},"content":{"rendered":"<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"\"> <\/span><span style=\"font-weight:700\">What keeps Google\u2019s CEO up at night? The dark side of AI advancement:<\/span><span style=\"\"> Google CEO<\/span><span> Sundar Pichai, expressed his concerns about the dark side of artificial intelligence, if not regulated and deployed appropriately, \u201cIt can be very harmful if deployed wrongly and we don\u2019t have all the answers there yet \u2014 and the technology is moving fast. So does that keep me up at night? Absolutely,\u201d Pichai said in an <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/www.cbsnews.com\/news\/google-artificial-intelligence-future-60-minutes-transcript-2023-04-16\/\" style=\"\">interview<\/a><\/span><span style=\"font-weight:400;\"> with CBS\u2019s 60 Minutes.<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">Should AI be treated like nuclear power?<\/span><span style=\"\"> Pichai argued that governments and AI developing<\/span><span style=\"font-weight:400;\"> companies should consider nuclear arms-style treaties when regulating AI development. The reason for such suggestions stems from the dangers Ai poses to society globally, including disinformation and the technology\u2019s impacts on knowledge-based jobs. <\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">A gap between us and AI and potential safety concerns: <\/span><span style=\"\">There\u2019s also a \u201cmismatch\u201d between<\/span><span> users\u2019 thinking and adaptability using AI, and the rapid development pace of AI, Pichai said, calling for a global regulatory framework for AI developers amid fierce competition that could lead to cutbacks on safety measures. <\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">Of course, Google\u2019s tools are safer: <\/span><span style=\"\">The version rolled out for public testing of Google\u2019s<\/span><span> chatbot <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/enterprise.news\/egypt\/en\/news\/story\/1a007c4f-8355-4433-af05-6c99e2f7418c\" style=\"\">Bard<\/a><\/span><span style=\"font-weight:400;\"> was safe, according to Pichai. Google has been cautious, holding back more advanced versions of the chatbot for public testing, he said. <\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">Remember: <\/span><span style=\"\">Last month, Elon Musk, Steve Wozniak, and Yuval Noah Harari were among 1k<\/span><span> who signed an <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/enterprise.news\/egypt\/en\/news\/story\/52661c35-b2c0-446d-9277-29c051df0b75\" style=\"\">open letter<\/a><\/span><span style=\"font-weight:400;\"> demanding a temporary pause on the advancement of ChatGPT-like programs, warning \u201chuman-competitive intelligence\u201d could cause \u201cdramatic economic and political disruptions\u201d to society.<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:400;\"><\/p>\n<hr style=\"height:2px;border-width:0;color:gray;background-color:gray\">\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">The rise of AI might be worrisome, but it\u2019s tough to deny it\u2019s helpful:<\/span><span style=\"\"> Customer service<\/span><span> representatives at a Fortune 500 software firm who were given access to generative AI tools were 14% more productive on average than those who were not, with the least skilled employees benefiting the most, according to a <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/www.nber.org\/papers\/w31161\" style=\"\">recent study<\/a><\/span><span style=\"font-weight:400;\"> by Stanford University and MIT researchers. Researchers tracked over 5k customer support agents at an unnamed Philippine-based software company, which serves small and medium-sized US businesses, measuring the employees\u2019 performance using key metrics like the effectiveness of resolving customer issues successfully in a timely manner. <\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">Least-skilled employees had the most to gain:<\/span><span style=\"\"> The study demonstrated that the firm\u2019s<\/span><span> least-skilled customer service agents were able to complete their work 35% faster with AI assistance. The improvements in productivity may be due to AI tools\u2019 ability to disseminate the knowledge of top performing workers to less experienced workers via AI-generated suggested responses. This suggests that companies should acknowledge the expertise of their top-performing employees as their knowledge and skills are likely to be used as the foundation for AI tools that will be used across the organizations. This raises the question about how these high-skilled employees should be compensated for their additional service to the firm, MIT researcher and one of the study\u2019s co-authors Lindsey Raymond suggested, according to <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/www.bloomberg.com\/news\/articles\/2023-04-24\/generative-ai-boosts-worker-productivity-14-new-study-finds\" style=\"\">Bloomberg<\/a><\/span><span style=\"font-weight:400;\">. <\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">What makes this study different from others?<\/span><span style=\"\"> The study is the first to measure the impact of<\/span><span> generative AI outside of a laboratory setting. Previous studies have shown the potential of large language models in fields in the workplace, but their true impact has mostly been speculative until tested in real-world settings, Director of the Digital Economy Lab at Stanford Institute for Human-Centered AI and one of the study\u2019s co-authors Erik Brynjolfsson told Bloomberg. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pichai suggests consider nuclear arms-style treaties to regulate AI development<\/p>\n","protected":false},"author":1,"featured_media":585709,"comment_status":"closed","ping_status":"open","sticky":false,"template":"single-feature.php","format":"standard","meta":{"_acf_changed":false,"newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","ep_exclude_from_search":false,"_primary_brand":0,"newspack_featured_image_position":"","newspack_post_subtitle":"","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7215],"tags":[7094,633,638,1143],"brand":[],"newspack_spnsrs_tax":[],"class_list":["post-585708","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-for-your-commute","tag-ai","tag-enterprisepm","tag-for-your-commute","tag-google","wpautop","entry"],"acf":{"mongo_id":"b0034cf2-700c-4d17-a4cb-cb0340dd58e6","is_powered_by":false,"story_type":"1","photo_url":"https:\/\/ent.news\/2023\/3\/117.jpg","photo_position":"above","homepage_title":"","full_issue_title":"","related_issue":[585703],"teaser":"Pichai suggests consider nuclear arms-style treaties to regulate AI development","voice_url":"https:\/\/s3.us-east-1.amazonaws.com\/ent.news\/audio\/2023\/4\/.dd9f4c83-739d-45c9-a53c-7e16f2dfc106.mp3"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - 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