{"id":583091,"date":"2023-02-07T00:00:00","date_gmt":"2023-02-07T00:00:00","guid":{"rendered":"https:\/\/enterpriseam.com\/egypt\/2023\/02\/07\/meet-our-founder-of-the-week-mona-el-kheshen-co-founder-and-coo-of-unlock\/"},"modified":"2023-02-07T00:00:00","modified_gmt":"2023-02-07T00:00:00","slug":"meet-our-founder-of-the-week-mona-el-kheshen-co-founder-and-coo-of-unlock","status":"publish","type":"post","link":"https:\/\/enterpriseam.com\/egypt\/2023\/02\/07\/meet-our-founder-of-the-week-mona-el-kheshen-co-founder-and-coo-of-unlock\/","title":{"rendered":"Meet our founder of the week: Mona El Kheshen, co-founder and COO of UNLOCK"},"content":{"rendered":"<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"\"> <\/span><span style=\"font-weight:700\">OUR FOUNDER OF THE WEEK<\/span><span style=\"\">- Every Tuesday, Founder of the Week looks at how a <\/span><span>successful member of Egypt\u2019s startup community got their big break, asks about their experiences running a business, and gets their advice for budding entrepreneurs. Speaking to us this week is Mona El Kheshen (<\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/www.linkedin.com\/in\/monaelkheshen\" style=\"\">LinkedIn<\/a><\/span><span>), co-founder and COO of <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/www.unlockassist.com\" style=\"\">UNLOCK<\/a><\/span><span>. <\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">My name is Mona El Kheshen, and I\u2019m the co-founder of UNLOCK.<\/span><span style=\"font-weight:400;\"> I studied economics at AUC before moving on to do my master\u2019s degree at Cambridge University in the UK. My entire career has been devoted to strategic marketing and brand development. I was fortunate to have worked with many well-known brands, including Cadbury, Schweppes, and Johnson & Johnson. So I spent the first part of my career working with multinational corporations on consumer marketing before moving on to B2B marketing. Prior to founding UNLOCK, I worked as the marketing director for a large life sciences company in Europe, the Middle East, and Africa.<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">I am very passionate about bringing people together in ways that provide value and have a beneficial effect on both their personal and professional lives.<\/span><span> I first got the idea for UNLOCK while I was working in the UK. I actually started <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/epners.com\/\" style=\"\">EPN<\/a><\/span><span> \u2014 what I referred to as my passion project. It was essentially a network for Egyptian professionals. I founded it on Facebook with the intention of connecting business executives and professionals in Egypt for networking, cooperation and knowledge sharing. It was through EPN that I met my co-founder at UNLOCK, Fady Younan (<\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/www.linkedin.com\/in\/fadyyounan\/\" style=\"\">LinkedIn<\/a><\/span><span style=\"font-weight:400;\">).<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">Within a few months, Facebook contacted us and informed us that it had been recognized as one of the most impactful communities on their platform<\/span><span style=\"font-weight:400;\">, out of 30 mn Facebook groups worldwide in 2020. In the same year, Facebook named me one of the top 20 most influential females on social media.<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">At UNLOCK, we leverage technology<\/span><span style=\"font-weight:400;\"> by looking at the services procurement platform and using AI matching technology to connect the best service providers with the most relevant client brief, in order to help both providers and clients throughout the entire process, all the way through to service delivery. We have created our own internal match management service to assist in viewing the matches.<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">We\u2019re also addressing a major issue in the market when it comes to B2B payment options<\/span><span style=\"font-weight:400;\">. It\u2019s always a hassle in the market, and many service providers frequently struggle to collect their own invoices on time. Another concern for clients is having to pay upfront and then not receiving the expected delivery. UNLOCK solves this problem by serving as a trusted third party and platform that helps to moderate those transactions. So, in a nutshell, we do three things: AI matching, match management, and we make the payment process easier for them.<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">Because our model is commission-based, our most important KPIs<\/span><span style=\"font-weight:400;\"> are the accuracy and effectiveness with which we can make matches, the type of transaction conversion and the project conversion ratio, as well as the number of onboarded service providers, and the number of clients served.<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">Over the last year, the number of transactions on our platform has increased by 3.5x, and we have handled service requests worth more than USD 3 bn.<\/span><span> Last quarter, UNLOCK raised an undisclosed sum in its first angel round. We are very proud to have some notable investors on board, including our lead investor <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/www.linkedin.com\/in\/tarekroushdy\/?trk=public_profile_browsemap&originalSubdomain=eg\" style=\"\">Tarek Roushdy<\/a><\/span><span>, founder and managing partner at <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/ui-investments.net\" style=\"\">UI Investments<\/a><\/span><span> and a member of the AUC angel investors, <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/www.linkedin.com\/in\/hmeguid\/?originalSubdomain=eg\" style=\"\">Hanan Abdel Meguid<\/a><\/span><span>, founder and CEO at <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/kamelizer.com\" style=\"\">Kamelizer<\/a><\/span><span> and co-founder and managing partner at <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/consoleya.com\" style=\"\">Consoleya<\/a><\/span><span>, <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/www.linkedin.com\/in\/nader-bassit-737ab011\/?originalSubdomain=ae\" style=\"\">Nader Bassit<\/a><\/span><span>, CEO of <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/wakirainvestments.com\" style=\"\">Wakira Investments<\/a><\/span><span style=\"font-weight:400;\"> and an active member at Dubai Angel Investors, and a few other private angel investors. We will be raising a pre-seed round in 2023, which we are currently planning and will announce soon.<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">The best aspect of my job is seeing talented service provider agencies grow<\/span><span style=\"font-weight:400;\"> and our clients\u2019 businesses thrive as a result of our connections. I also appreciate the fact that we assist Egyptian service providers in exporting their businesses overseas and bringing foreign currency into the country. <\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">One of the most challenging aspects of my job is that Egypt still lacks many B2B payment regulations.<\/span><span style=\"font-weight:400;\"> There are options for simplifying and facilitating payment services; however, there is a time lag between the regulations and the market's most recent technological offerings.<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">We have very ambitious growth plans.<\/span><span style=\"font-weight:400;\"> We are, at heart, a tech startup, and we have only just begun to scratch the surface of our technology roadmap. We previously doubled our conversion ratio in 2022, and we intend to do so again in 2023 using improvements in matching technology. We are also taking steps to become an international cross-country platform, which will assist both service providers in exporting their services and clients in gaining easier and better access.<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">If I could only give one piece of advice to someone, it would be to have an agile and growth mindset.<\/span><span style=\"font-weight:400;\"> You may believe you have discovered an idea or have the answer or solution to a problem, but it is critical to remain open-minded, agile, and learning throughout the process. It\u2019s also critical to focus on breaking even sooner rather than later, as well as having a good cashflow.<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">I believe we are extremely fortunate to have some truly amazing mentors to learn from whenever we face a difficult problem<\/span><span style=\"font-weight:400;\">. Some of them are younger than we are, while others are a little older. They all, however, have excellent insights and a very strategic way of thinking.<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">If I were to exit my company tomorrow, I would do so through an acquisition that adds value to our stakeholders and moves UNLOCK faster than we could<\/span><span style=\"font-weight:400;\">. I'd like to stay on as an employee because our journey is just beginning, and we have so much potential that we'd like to realize in the coming years.<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">I come from a family of entrepreneurs and they were all very excited about UNLOCK<\/span><span style=\"font-weight:400;\">. I was probably the last one to jump the ship from the corporate world, and join the entrepreneurship world. My children in particular are very proud. <\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">The last great thing I watched<\/span><span> was <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/www.netflix.com\/title\/81186296\" style=\"\">The Playlist<\/a><\/span><span>on Netflix, which demonstrated how it fundamentally altered the music industry as it was known a few years ago. I also recently read the <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/www.amazon.com\/Shoe-Dog-Phil-Knight\/dp\/1508211809\" style=\"\">Shoe Dog<\/a><\/span><span>, a biography of Nike told by its founder and written by Phil Knight. I also listen to the podcast <\/span><span style=\"text-decoration-skip-ink:none;-webkit-text-decoration-skip:none;\"><a href=\"https:\/\/www.thisamericanlife.org\" style=\"\">This American Life<\/a><\/span><span style=\"font-weight:400;\">. It features stories from different walks of life.<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">I am a people person who values family<\/span><span>, so I spend a lot of time with my two children, Hannah, 14, and Adam, 11, as well as our family dog. I also spend a significant amount of<\/span><span style=\"font-weight:400;\"> time with my extended family and friends. I enjoy trying new and unusual experiences \u2014 I travel both locally and internationally whenever possible. I also love playing board games.<\/span><\/p>\n<p style=\"padding:0;margin:0;line-height:1.15;orphans:2;widows:2;text-align:left\"><span style=\"font-weight:700\">Inspiration can come from anyplace and at any moment, often even at the most unexpected occasions.<\/span><span> But if I had to pick one, I would say that local and regional founder stories motivate me. I love hearing stories of resilience and creativity.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>OUR FOUNDER OF THE WEEK- Every Tuesday, Founder of the Week looks at how a successful member of Egypt\u2019s startup community got their big break, asks about their experiences running a business, and gets their advice for budding entrepreneurs. Speaking to us this week is Mona El Kheshen (LinkedIn), co-founder and COO of UNLOCK. 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