{"id":581704,"date":"2023-02-20T00:00:00","date_gmt":"2023-02-20T00:00:00","guid":{"rendered":"https:\/\/enterpriseam.com\/egypt\/2023\/02\/20\/the-changing-landscape-of-retail-banking-in-the-middle-east\/"},"modified":"2023-02-20T00:00:00","modified_gmt":"2023-02-20T00:00:00","slug":"the-changing-landscape-of-retail-banking-in-the-middle-east","status":"publish","type":"post","link":"https:\/\/enterpriseam.com\/egypt\/2023\/02\/20\/the-changing-landscape-of-retail-banking-in-the-middle-east\/","title":{"rendered":"The changing landscape of retail banking in the Middle East"},"content":{"rendered":"

<\/p>\n

<\/p>\n<\/p>\n

Retail banking across the Middle East has witnessed a period of intense change over the past <\/span>five years. This has largely been driven by greater global connectivity, itself spurred by increased digital innovation, responding to rising demand for wealth management solutions from a customer base that is increasingly international. Customers want financial services and products that give access to a full range of investment opportunities, as well as an ability to make those investment choices where they want, when they want, and whether on mobile or on desktop.<\/span><\/p>\n

My colleagues and I have an ambitious agenda for the coming year. We\u2019ll soon be unveiling a <\/span>new raft of digital services for our customers across the region. We have a strategic goal to \u201cdigitize at scale\u201d for the benefit of our wealth and retail businesses, particularly with reference to international connectivity, digitization and wealth management.<\/span><\/p>\n

<\/span><\/p>\n

For me, delivering bespoke, user-friendly and accessible banking services to our customers is <\/span>paramount, and something I\u2019ve learned during my career in multiple markets and global banks. As an example of this customer-driven innovation, we\u2019ve invested significantly to streamline the process of changing banks or opening an account when a customer arrives in a new country to reduce the stress, time and the complexity of the process.<\/span><\/p>\n

HSBC Premier embodies our approach to wealth management for our customers, an approach <\/span>built around family, mobility and international banking. Launching HSBC International Education in Egypt to help customers with the transition of their children moving abroad to continue their education, is such one example.<\/span><\/p>\n

These innovations are only part of the story however. We have to always adapt, respond and <\/span>innovate, building on our strengths. Banking has always been a competitive business, but I believe HSBC is well positioned to respond to new challenges and to invest to keep us at the forefront of the industry.<\/span><\/p>\n

Our established heritage in the Middle East \u2014 where our origins date back to 1889 \u2014 our <\/span>international footprint that covers more than 90% of global financial flows, and our investments to ensure we are a great place to work and a great place to bank; all combine to attract great talent. There are very few truly global financial organizations, and our international reach is what keeps us competitive. Global trends of international connectivity and digitization are clear and have great momentum in this region, which is what makes the road ahead one of exciting opportunity.<\/span><\/p>\n

This op-ed was written by Dinesh Sharma (<\/span>Linkedin<\/a><\/span>), regional head of wealth and personal banking at HSBC Bank Middle East. HSBC\u2019s column in Enterprise appears every second Monday.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Customers want financial services and products that give access to a full range of investment 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Shama will join the bank from Citigroup, where he has served as CEO and managing director of its Middle East retail bank\u2026","rel":"","context":"In "Moves"","block_context":{"text":"Moves","link":"https:\/\/enterpriseam.com\/egypt\/category\/newsmakers\/moves\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/internal\/536550.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":585858,"url":"https:\/\/enterpriseam.com\/egypt\/2023\/05\/01\/huge-growth-potential-in-trade-between-menat-asean-regions-hsbc\/","url_meta":{"origin":581704,"position":3},"title":"Huge growth potential in trade between MENAT, ASEAN regions -HSBC","author":"enterpriseam admin","date":"1 May 2023","format":false,"excerpt":"Report shows USD 53 bn export potential between two regions","rel":"","context":"In "A MESSAGE FROM HSBC"","block_context":{"text":"A MESSAGE FROM HSBC","link":"https:\/\/enterpriseam.com\/egypt\/category\/a-message-from-hsbc\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/internal\/wp-content\/uploads\/2023\/04\/HSBC-MENAT-ASEAN-trade-1920px.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":548713,"url":"https:\/\/enterpriseam.com\/egypt\/2022\/08\/18\/hsbc-has-a-new-head-of-mena-turkey-banking\/","url_meta":{"origin":581704,"position":4},"title":"HSBC has a new head of MENA + Turkey banking","author":"enterpriseam admin","date":"18 August 2022","format":false,"excerpt":"HSBC has appointed former head of global banking for UK and International Europe, Julian Wentzel (LinkedIn) as its new head of global banking for Middle East, North Africa and Turkey (MENAT), according to an internal memo seen by Reuters. 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Businesses across the Middle East also elected the bank as the regional leader in trade finance, which include banks acting as intermediaries between exporters and importers of various goods.","rel":"","context":"In "Banking + Finance"","block_context":{"text":"Banking + Finance","link":"https:\/\/enterpriseam.com\/egypt\/category\/banking-finance\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/internal\/536550.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/posts\/581704","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/comments?post=581704"}],"version-history":[{"count":0,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/posts\/581704\/revisions"}],"acf:post":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/issue\/581693"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/media\/581705"}],"wp:attachment":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/media?parent=581704"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/categories?post=581704"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/tags?post=581704"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/brand?post=581704"},{"taxonomy":"newspack_spnsrs_tax","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/newspack_spnsrs_tax?post=581704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}