{"id":577449,"date":"2022-11-23T04:00:47","date_gmt":"2022-11-23T04:00:47","guid":{"rendered":"https:\/\/enterpriseam.com\/egypt\/2022\/11\/23\/coffee-with-hatem-dowidar-group-ceo-of-e\/"},"modified":"2022-11-23T04:00:47","modified_gmt":"2022-11-23T04:00:47","slug":"coffee-with-hatem-dowidar-group-ceo-of-e","status":"publish","type":"post","link":"https:\/\/enterpriseam.com\/egypt\/2022\/11\/23\/coffee-with-hatem-dowidar-group-ceo-of-e\/","title":{"rendered":"Coffee With: Hatem Dowidar, group CEO of e&"},"content":{"rendered":"

<\/a> Coffee With: Hatem Dowidar (<\/strong>LinkedIn<\/a><\/strong>), group CEO of e& (formerly Etisalat): <\/strong>Hatem Dowidar joined the UAE\u2019s largest telecoms operator as its COO in 2015, becoming its international CEO the following year, and Group CEO in 2020. In the two years since, the company\u2019s market value has increased by more than 150%, while Forbes Middle East<\/a> named Dowidar #16 in its 2022 ranking<\/a> of the region\u2019s top 100 CEOs.<\/p>\n

Dowidar was at the helm for the <\/strong>rebranding of the company<\/a><\/strong> earlier this year as e&<\/strong>, which saw it split into telecoms provider etisalat by e&, e& international, consumer services branch e& life, investment arm e& capital, and e& enterprise as the company repositions itself as a global tech player.<\/strong><\/p>\n

ENTERPRISE:<\/strong> Etisalat was a known name. It had brand equity, particularly in the UAE, but had emerged as a clear Mideast-born telecoms operator with a clear business proposition. Why the shift in strategy? What does it mean to become a global tech and investment company?<\/strong><\/p>\n

HATEM DOWIDAR:<\/strong> We're a 46-year-old company that, like many others in our industry, has seen the telecoms market reach saturation around the world. Almost in parallel, we've all seen these tiny companies that sprung up in Silicon Valley 25 years ago start to compete. Once, they were tiny compared to even the smallest telcos. Today, they've become giants and the telcos are still largely where they are: stagnant. That's not e&. We've done things differently since our foundation and as the business landscape underwent unprecedented changes, we embraced a progressive outlook to seek ways to transform into a global technology and investment conglomerate early this year.<\/p>\n

Our performance in the first half of the year demonstrates our resilience as we drive value from our core, focus on diversification, further digitalize and develop innovative solutions, build stronger regional adjacencies organically and through M&A. This year alone, we've taken massive strides in entering strategic partnerships and made several acquisitions for future business growth, driven by our commitment to providing innovative solutions for the benefit of our customers and offering long-term sustainable investments for our investors.<\/p>\n

E: So that was the catalyst? The rise of Planet Startup? <\/strong><\/p>\n

HD:<\/strong> Yeah. What these companies offer are services that we call \u201cover the top\u201d services they can offer on top of anybody's infrastructure. Ours or others. What we've set out to do is design a suite of services that we can offer to any customer. To customers who are buying our connectivity, sure. But also to people who are getting their connectivity elsewhere. We planted the first seeds of this with our enterprise services, pushing into the internet of things (IoT) and cloud services. We started building our own data centers and selling capacity on these data centers.<\/p>\n

E: What was the turning point? <\/strong><\/p>\n

HD: It was the pandemic.<\/strong> It was a great catalyst for us to rethink our business model. At first, we thought we were fortunate to be a defensive industry in the middle of the pandemic. If you were in aviation or hospitality, you really suffered. If you were in medical supplies, you did amazing. For us, as a telco, we found that there were fewer people out in the streets and in offices using their mobiles \u2014 but they needed a lot more broadband as they started working remotely, studying remotely, and so on.<\/p>\n

As a defensive industry, we managed to deliver solid numbers in the middle of the pandemic<\/strong>, but we started thinking. The whole process of adapting to new ways of thinking, of working remotely \u2014 it was a catalyst for us to step back and say, \"Right, what do we want to do in our next phase?\"<\/p>\n

I mean, the regulators opened up voice-over-IP, opened Zoom, opened Teams, and a dozen other apps. We realized that the pandemic was a stimulus, that it was changing the ground beneath our feet, and we wanted to be ahead of it rather than being reactive.<\/p>\n

Hence the realigning of our business operations<\/strong> by creating business pillars (etisalat by e&, e& international, e& life, e& enterprise) and our investment arm, e& capital. Our overarching promise is increased smart connectivity, more digital products, innovative tech platforms, and a more seamless customer experience. Most importantly, our commitment is to remain agile and continuously adjust gears in our shareholders' and customers' best interests.<\/p>\n

E: So the future is a business that combines the steady dividends of a utility with the growth prospects of a tech company?<\/strong><\/p>\n

HD:<\/strong> Absolutely. The telco industry was being commoditized \u2014 our goal was to pivot beyond that. There's a limit to how many gigabytes and minutes you can sell as a telco. But to become a technology company that's at the forefront of advancement and that creates a lot more value? That has the dividend stream of a utility but the growth prospects of a tech player? That's the best of both worlds \u2014 for our customers, our shareholders, and our people. That's why we're transforming from a regional telecom into a global tech company.<\/p>\n

E: Why was it necessary to change the name? Why \"e&\u201d? <\/strong><\/p>\n

HD:<\/strong> It's more than just a name change. We knew we needed to signal to the world, to our staff, and to ourselves as a leadership team that we're becoming something different. It was to signal the magnitude of the change. It denotes that, yeah, you have our traditional telecom business Etisalat, but there's lots more coming into play. \u201cEtisalat\u201d in Arabic means connectivity, which was fitting for our role as a telco. However, with our progression into the digital space, we now provide more than just traditional connectivity. The name e& is a reflection of our ambition to push boundaries, accomplish more, and be well-positioned for the future.<\/p>\n

E: What are your investment priorities right now? <\/strong><\/p>\n

HD:<\/strong> I think what we're doing with e& enterprise is particularly interesting. We're investing in three key areas: cloud, cybersecurity, loT, and Al.<\/p>\n

In the cloud, it's all about the growth of our data centers and platforms<\/strong> as we help more companies move away from their own hardware and into the cloud and play a leading role in customer cloud transformation, including for our government clients, large-scale corporates, and enterprises.<\/p>\n

Moving customers towards the cloud brings forward the need to step up cybersecurity<\/strong>, so in addition to our own resources, we've recently acquired Help AG, a leading<\/p>\n

regional provider that is headquartered here in Dubai. It's a full acquisition and has helped us deepen our offering already trusted by some of the most demanding clients in the region \u2014 banks, governments, and major corporates.<\/p>\n

We've focused our Al and loT efforts on helping governments and enterprises elevate to data-driven and highly automated organizations.<\/strong> Recently, we fully acquired Smartworld, one of the UAE's leading systems integrators, and formed a new company called e& enterprise iot & ai which will act as the vehicle for the loT and Al organization.<\/p>\n

TAP OR CLICK HERE to continue reading the full interview<\/a><\/strong>, including more on e&\u2019s investments in fintech and entertainment, growth prospects for its telco business, and the net zero commitments it made at COP27.<\/p>\n","protected":false},"excerpt":{"rendered":"

Coffee With: Hatem Dowidar (LinkedIn), group CEO of e& (formerly Etisalat): Hatem Dowidar joined the UAE\u2019s largest telecoms operator as its COO in 2015, becoming its international CEO the following year, and Group CEO in 2020. In the two years since, the company\u2019s market value has increased by more than 150%, while Forbes Middle East […]<\/p>\n","protected":false},"author":1,"featured_media":577450,"comment_status":"closed","ping_status":"open","sticky":false,"template":"single-feature.php","format":"standard","meta":{"_acf_changed":false,"newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","ep_exclude_from_search":false,"_primary_brand":0,"newspack_featured_image_position":"","newspack_post_subtitle":"","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8340],"tags":[214,335,1086,72],"brand":[],"newspack_spnsrs_tax":[],"class_list":["post-577449","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coffee-with","tag-cit","tag-coffee-with","tag-e","tag-enterpriseam","wpautop","entry"],"acf":{"mongo_id":"3ac7c7b7-500c-4236-b296-9d2147bb0603","is_powered_by":true,"story_type":"1","photo_url":"https:\/\/ent.news\/2022\/11\/356.jpg","photo_position":"above","related_issue":[577438],"teaser":"","voice_url":""},"yoast_head":"\nCoffee With: Hatem Dowidar, group CEO of e& - EnterpriseAM Egypt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enterpriseam.com\/egypt\/2022\/11\/23\/coffee-with-hatem-dowidar-group-ceo-of-e\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Coffee With: Hatem Dowidar, group CEO of e&\" \/>\n<meta property=\"og:description\" content=\"Coffee With: Hatem Dowidar (LinkedIn), group CEO of e& (formerly Etisalat): Hatem Dowidar joined the UAE\u2019s largest telecoms operator as its COO in 2015, becoming its international CEO the following year, and Group CEO in 2020. 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Dowidar was previously CEO of Etisalat International and the group\u2019s COO.\u2026","rel":"","context":"In "Moves"","block_context":{"text":"Moves","link":"https:\/\/enterpriseam.com\/egypt\/category\/newsmakers\/moves\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2020\/12\/312.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":543951,"url":"https:\/\/enterpriseam.com\/egypt\/2022\/02\/27\/etisalat-could-push-into-egypts-fintech-sector-following-rebrand-to-e\/","url_meta":{"origin":577449,"position":1},"title":"Etisalat could push into Egypt\u2019s fintech sector following rebrand to \u201ce&\u201d","author":"enterpriseam admin","date":"27 February 2022","format":false,"excerpt":"Etisalat is now e& \u2014 and the rebranded firm wants in on our fintech sector: The UAE\u2019s largest telecoms operator has rebranded itself as e&, according to a disclosure to the Abu Dhabi bourse (pdf), as the company looks to expand beyond telecoms to become \u201ca global technology and investment\u2026","rel":"","context":"In "M&A WATCH"","block_context":{"text":"M&A WATCH","link":"https:\/\/enterpriseam.com\/egypt\/category\/ma-watch\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2022\/2\/370.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":546089,"url":"https:\/\/enterpriseam.com\/egypt\/2022\/04\/27\/etisalat-misr-revenues-up-15-on-subscriber-growth-in-1q-2022\/","url_meta":{"origin":577449,"position":2},"title":"Etisalat Misr revenues up 15% on subscriber growth in 1Q 2022","author":"enterpriseam admin","date":"27 April 2022","format":false,"excerpt":"Mobile network operator Etisalat Misr reported revenues of AED 1.3 bn (c. EGP 6.55 bn) in 1Q 2022, up 15% from the same quarter last year, according to parent company e& (etisalat and)\u2019s earnings release (pdf). Top line growth was mainly driven by an increase in subscribers and mobile data\u2026","rel":"","context":"In "EARNINGS WATCH"","block_context":{"text":"EARNINGS WATCH","link":"https:\/\/enterpriseam.com\/egypt\/category\/companies\/earnings-watch\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/internal\/536550.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":563842,"url":"https:\/\/enterpriseam.com\/egypt\/2021\/07\/26\/proptech-startup-nawy-raises-seven-figure-seed-round-led-by-sawiris-family-office\/","url_meta":{"origin":577449,"position":3},"title":"Proptech startup Nawy raises seven-figure seed round led by Sawiris family office","author":"enterpriseam admin","date":"26 July 2021","format":false,"excerpt":"Egyptian proptech startup Nawy raised an undisclosed seven-figure seed round led by the Sawiris family office, the company announced in a statement (pdf) yesterday. Multiple angel investors also participated in the round, including Etisalat Group CEO Hatem Dowidar, in what marks Nawy\u2019s first external funding. The founders have invested USD\u2026","rel":"","context":"In "Startup watch"","block_context":{"text":"Startup watch","link":"https:\/\/enterpriseam.com\/egypt\/category\/companies\/startup-watch\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2021\/7\/250.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":547817,"url":"https:\/\/enterpriseam.com\/egypt\/2022\/07\/07\/20-egyptians-on-forbes-top-middle-east-ceos-list\/","url_meta":{"origin":577449,"position":4},"title":"20 Egyptians on Forbes\u2019 top Middle East CEOs list","author":"enterpriseam admin","date":"7 July 2022","format":false,"excerpt":"Forbes is out with its annual ranking of the Middle East\u2019s top 100 CEOs \u2014 and 20 Egyptians have made the list: #10 Osama Rabie, head of the Suez Canal Authority#16 Hatem Dowidar, CEO of e) Mohamed Eletreby, chairman of Banque Misr#47 Hussein Abaza, CEO and managing director of CIB#49\u2026","rel":"","context":"In "Kudos"","block_context":{"text":"Kudos","link":"https:\/\/enterpriseam.com\/egypt\/category\/newsmakers\/kudos\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/internal\/536550.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":543669,"url":"https:\/\/enterpriseam.com\/egypt\/2022\/02\/13\/proptech-startup-nawy-secures-fresh-seed-investment\/","url_meta":{"origin":577449,"position":5},"title":"Proptech startup Nawy secures fresh seed investment","author":"enterpriseam admin","date":"13 February 2022","format":false,"excerpt":"Proptech startup Nawy has raised an undisclosed investment in a bridge funding round led by the Sawiris family office, Nawy co-founder and chief business development officer Ahmed Rafea told Enterprise. The latest investment means the company has now raised USD 5 mn to date after closing an undisclosed seed round\u2026","rel":"","context":"In "Startup watch"","block_context":{"text":"Startup watch","link":"https:\/\/enterpriseam.com\/egypt\/category\/companies\/startup-watch\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2022\/2\/166.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/posts\/577449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/comments?post=577449"}],"version-history":[{"count":0,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/posts\/577449\/revisions"}],"acf:post":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/issue\/577438"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/media\/577450"}],"wp:attachment":[{"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/media?parent=577449"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/categories?post=577449"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/tags?post=577449"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/brand?post=577449"},{"taxonomy":"newspack_spnsrs_tax","embeddable":true,"href":"https:\/\/enterpriseam.com\/egypt\/wp-json\/wp\/v2\/newspack_spnsrs_tax?post=577449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}