{"id":577214,"date":"2022-11-14T04:00:24","date_gmt":"2022-11-14T04:00:24","guid":{"rendered":"https:\/\/enterpriseam.com\/egypt\/2022\/11\/14\/raya-cx-net-income-falls-61-in-9m-2022\/"},"modified":"2022-11-14T04:00:24","modified_gmt":"2022-11-14T04:00:24","slug":"raya-cx-net-income-falls-61-in-9m-2022","status":"publish","type":"post","link":"https:\/\/enterpriseam.com\/egypt\/2022\/11\/14\/raya-cx-net-income-falls-61-in-9m-2022\/","title":{"rendered":"Raya CX net income falls 61% in 9M 2022"},"content":{"rendered":"

Raya Customer Experience (Raya CX) saw its net income decline 61% y-o-y to EGP <\/strong>7.8 mn<\/strong> in <\/strong>9M 2022<\/strong>, <\/strong>thanks to rising wages and technology costs as the firm expands, according to its latest earni<\/a>ngs rele<\/a>ase (<\/a>pdf<\/a>)<\/a>. The company\u2019s top line grew 51% y-o-y to EGP 848.3 mn in the nine-month period, led by the firm\u2019s outsourcing business and offshore revenues, including its growing call center firm Gulf Customer Experience (Gulf CX), CEO Ahmed Refky said.<\/p>\n

Raya CX's main source of revenue generation is still contact center outsourcing<\/strong>, which brought in EGP 445.1 mn in the first nine months of the year, or almost 53% of the company's total revenue. The company\u2019s insourcing business came in second place with 30% of total revenue, followed by hosting, which made up the remaining 18%.<\/p>\n

Still growing in the Gulf:<\/strong> While the firm\u2019s Egyptian operations continue to account for the bulk of its business (some 80.8%), Raya CX\u2019s Gulf operations saw revenues grow nearly eight-fold y-o-y to EGP 147.7 mn in 9M 2022 as a result of its 2021 acquisition<\/a> of Gulf CX.<\/p>\n","protected":false},"excerpt":{"rendered":"

Raya Customer Experience (Raya CX) saw its net income decline 61% y-o-y to EGP 7.8 mn in 9M 2022, thanks to rising wages and technology costs as the firm expands, according to its latest earnings release (pdf). The company\u2019s top line grew 51% y-o-y to EGP 848.3 mn in the nine-month period, led by the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"single-feature.php","format":"standard","meta":{"_acf_changed":false,"newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","ep_exclude_from_search":false,"_primary_brand":0,"newspack_featured_image_position":"","newspack_post_subtitle":"","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7208],"tags":[302,409,72,6379,2053,1070],"brand":[],"newspack_spnsrs_tax":[],"class_list":["post-577214","post","type-post","status-publish","format-standard","hentry","category-earnings-watch","tag-earnings","tag-earnings-watch","tag-enterpriseam","tag-gulf-cx","tag-outsourcing","tag-raya-cx","wpautop","entry"],"acf":{"mongo_id":"242c062f-8ee0-4fef-b396-01d1dcd55b40","is_powered_by":true,"story_type":"1","photo_url":"","photo_position":"above","related_issue":[577198],"teaser":"","voice_url":""},"yoast_head":"\nRaya CX net income falls 61% in 9M 2022 - EnterpriseAM Egypt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enterpriseam.com\/egypt\/2022\/11\/14\/raya-cx-net-income-falls-61-in-9m-2022\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Raya CX net income falls 61% in 9M 2022\" \/>\n<meta property=\"og:description\" content=\"Raya Customer Experience (Raya CX) saw its net income decline 61% y-o-y to EGP 7.8 mn in 9M 2022, thanks to rising wages and technology costs as the firm expands, according to its latest earnings release (pdf). The company\u2019s top line grew 51% y-o-y to EGP 848.3 mn in the nine-month period, led by the […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enterpriseam.com\/egypt\/2022\/11\/14\/raya-cx-net-income-falls-61-in-9m-2022\/\" \/>\n<meta property=\"og:site_name\" content=\"EnterpriseAM Egypt\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-14T04:00:24+00:00\" \/>\n<meta name=\"author\" content=\"enterpriseam admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"enterpriseam admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/enterpriseam.com\/egypt\/2022\/11\/14\/raya-cx-net-income-falls-61-in-9m-2022\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/enterpriseam.com\/egypt\/2022\/11\/14\/raya-cx-net-income-falls-61-in-9m-2022\/\"},\"author\":{\"name\":\"enterpriseam admin\",\"@id\":\"https:\/\/enterpriseam.com\/egypt\/#\/schema\/person\/ca597032db7e4db868359c123cec256d\"},\"headline\":\"Raya CX net income falls 61% in 9M 2022\",\"datePublished\":\"2022-11-14T04:00:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/enterpriseam.com\/egypt\/2022\/11\/14\/raya-cx-net-income-falls-61-in-9m-2022\/\"},\"wordCount\":183,\"publisher\":{\"@id\":\"https:\/\/enterpriseam.com\/egypt\/#organization\"},\"keywords\":[\"earnings\",\"earnings watch\",\"EnterpriseAM\",\"Gulf CX\",\"outsourcing\",\"Raya CX\"],\"articleSection\":[\"EARNINGS WATCH\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/enterpriseam.com\/egypt\/2022\/11\/14\/raya-cx-net-income-falls-61-in-9m-2022\/\",\"url\":\"https:\/\/enterpriseam.com\/egypt\/2022\/11\/14\/raya-cx-net-income-falls-61-in-9m-2022\/\",\"name\":\"Raya CX net income falls 61% in 9M 2022 - 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