{"id":564545,"date":"2021-02-11T13:40:10","date_gmt":"2021-02-11T13:40:10","guid":{"rendered":"https:\/\/enterpriseam.com\/egypt\/2021\/02\/11\/can-you-think-of-an-industry-with-worse-customer-service\/"},"modified":"2021-02-11T13:40:10","modified_gmt":"2021-02-11T13:40:10","slug":"can-you-think-of-an-industry-with-worse-customer-service","status":"publish","type":"post","link":"https:\/\/enterpriseam.com\/egypt\/2021\/02\/11\/can-you-think-of-an-industry-with-worse-customer-service\/","title":{"rendered":"Can you think of an industry with worse customer service?"},"content":{"rendered":"<p><strong>From the Annals <\/strong>(remove one \u201cn\u201d if you like) <strong>of Customer Service: <\/strong>If you\u2019re a business. A courier, say. Entrusted to deliver someone\u2019s credit card. And you\u2019re days late. And you have a short number. Why would you never (ever) answer it? It makes us wonder:<\/p>\n<p><strong>Is there a sector in this country with worse service than the courier industry? <\/strong>From multinationals (global and Arab-world like) to local outfits, our experience has been uniformly horrible. A reliable exception: DHL, which has yet to disappoint. Could someone (anyone?) please \u201cdisrupt\u201d this industry?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>From the Annals (remove one \u201cn\u201d if you like) of Customer Service: If you\u2019re a business. A courier, say. Entrusted to deliver someone\u2019s credit card. And you\u2019re days late. And you have a short number. Why would you never (ever) answer it? It makes us wonder: Is there a sector in this country with worse [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"single-feature.php","format":"standard","meta":{"_acf_changed":false,"newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","ep_exclude_from_search":false,"_primary_brand":0,"newspack_featured_image_position":"","newspack_post_subtitle":"","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[10067],"tags":[633,4167],"brand":[],"newspack_spnsrs_tax":[],"class_list":["post-564545","post","type-post","status-publish","format-standard","hentry","category-parting-shot","tag-enterprisepm","tag-parting-shot","wpautop","entry"],"acf":{"mongo_id":"642bc734-1939-43d3-8244-d516ccecd3f8","is_powered_by":true,"story_type":"1","photo_url":"","photo_position":"above","related_issue":[564529],"teaser":"","voice_url":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Can you think of an industry with worse customer service? - EnterpriseAM Egypt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enterpriseam.com\/egypt\/2021\/02\/11\/can-you-think-of-an-industry-with-worse-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can you think of an industry with worse customer service?\" \/>\n<meta property=\"og:description\" content=\"From the Annals (remove one \u201cn\u201d if you like) of Customer Service: If you\u2019re a business. 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Whether you\u2019re on vacation, on stress leave or just taking a personal day (say, to go visit the moroor and\u2026","rel":"","context":"In &quot;PARTING SHOT&quot;","block_context":{"text":"PARTING SHOT","link":"https:\/\/enterpriseam.com\/egypt\/category\/parting-shot\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2021\/2\/457.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":564518,"url":"https:\/\/enterpriseam.com\/egypt\/2021\/02\/10\/dont-trust-a-social-media-platform-or-an-oil-company\/","url_meta":{"origin":564545,"position":3},"title":"Don\u2019t trust a social media platform \u2014 or an oil company","author":"enterpriseam admin","date":"10 February 2021","format":false,"excerpt":"A previous generation said never to trust anybody over 30. The modern day remix? Don\u2019t trust a social media platform \u2014 or an oil company.Apple is moving past corporate trash talk in its war of words with Facebook and is forcing the Zuck to comply with new guidelines that protect\u2026","rel":"","context":"In &quot;PARTING SHOT&quot;","block_context":{"text":"PARTING SHOT","link":"https:\/\/enterpriseam.com\/egypt\/category\/parting-shot\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2021\/2\/434.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":564940,"url":"https:\/\/enterpriseam.com\/egypt\/2021\/03\/08\/one-last-hurrah-for-women-today-and-what-the-world-still-has-to-improve\/","url_meta":{"origin":564545,"position":4},"title":"One last hurrah for women today \u2014 and what the world still has to improve","author":"enterpriseam admin","date":"8 March 2021","format":false,"excerpt":"Happy International Women\u2019s Day to all our women readers. We know you\u2019re a special bunch \u2014 leading businesses, pioneering industries, and making an impact in every sector \u2014 and we\u2019ve been honored to talk to some of you on our podcast Making It.We\u2019ve made some progress here in Egypt in\u2026","rel":"","context":"In &quot;PARTING SHOT&quot;","block_context":{"text":"PARTING SHOT","link":"https:\/\/enterpriseam.com\/egypt\/category\/parting-shot\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/internal\/536550.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":565399,"url":"https:\/\/enterpriseam.com\/egypt\/2021\/04\/06\/ever-watever-ii-not-so-fast\/","url_meta":{"origin":564545,"position":5},"title":"Ever Watever II? Not so fast.","author":"enterpriseam admin","date":"6 April 2021","format":false,"excerpt":"We get it. The Ever Given was \u2026 amusing, if you squinted the right way. 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