{"id":562094,"date":"2021-05-06T04:07:34","date_gmt":"2021-05-06T04:07:34","guid":{"rendered":"https:\/\/enterpriseam.com\/egypt\/2021\/05\/06\/el-shabaka-zeft-pay-up\/"},"modified":"2021-05-06T04:07:34","modified_gmt":"2021-05-06T04:07:34","slug":"el-shabaka-zeft-pay-up","status":"publish","type":"post","link":"https:\/\/enterpriseam.com\/egypt\/2021\/05\/06\/el-shabaka-zeft-pay-up\/","title":{"rendered":"El shabaka zeft? Pay up."},"content":{"rendered":"

<\/a> Telecom operators to face higher fines for poor service quality: <\/strong>The National Telecommunications Regulatory Authority (NTRA) will double fines for telecom companies that offer poor quality of service starting 2H2021, saying the move is designed to protect consumers, the regulator said in a statement<\/a>.<\/p>\n

And more fines:<\/strong> New penalties will be imposed on operators if they take too long resolving user complaints, the regulator said.<\/p>\n

Standards aren\u2019t high enough:<\/strong> The NTRA said that mobile network services offered by all four operators performed poorly in some areas of the country during 1Q2021 after conducting tests across the country.<\/p>\n

Should TE be worried?<\/strong> Telecom Egypt was found by the regulator to perform the worst in the country, providing poor quality voice and data services in 54 of the 81 cities surveyed. Vodafone Egypt was below quality in 21 cities, Orange in 31 and Etisalat in 37.<\/p>\n

How much can the NTRA actually fine companies?<\/strong> Under the 2003 Telecom Regulation Act (pdf)<\/a>, companies that violate \u201ctechnical quality controls or the standard measures of performance quality\u201d can face fines between EGP 20k-200k. According to the 2017 executive regulations (pdf)<\/a> companies that fail to comply with the law could see their penalties deducted from their ins. payments, and could see their assets placed under administrative hold. Companies could also be forced to address the violation within a set time period and be barred from marketing their products or services, changing their prices, or otherwise offering promotional offers until they make good on their fines.<\/p>\n

Fines haven\u2019t yet worked: <\/strong>V<\/a>odafone Egypt<\/a> in 2019 became the first operator to receive a fine, worth EGP 10 mn, for service interruption. At the time the NTRA warned other operators of imposing further fines to maintain the quality of service. Later the same year, WE was fined EGP 12 mn<\/a> for the same reason.<\/p>\n","protected":false},"excerpt":{"rendered":"

Telecom operators to face higher fines for poor service quality: The National Telecommunications Regulatory Authority (NTRA) will double fines for telecom companies that offer poor quality of service starting 2H2021, saying the move is designed to protect consumers, the regulator said in a statement. And more fines: New penalties will be imposed on operators if […]<\/p>\n","protected":false},"author":1,"featured_media":562095,"comment_status":"closed","ping_status":"open","sticky":false,"template":"single-feature.php","format":"standard","meta":{"_acf_changed":false,"newspack_ads_suppress_ads":false,"newspack_popups_has_disabled_popups":false,"newspack_sponsor_sponsorship_scope":"","newspack_sponsor_native_byline_display":"inherit","newspack_sponsor_native_category_display":"inherit","newspack_sponsor_underwriter_style":"inherit","newspack_sponsor_underwriter_placement":"inherit","ep_exclude_from_search":false,"_primary_brand":0,"newspack_featured_image_position":"","newspack_post_subtitle":"","newspack_article_summary_title":"Overview:","newspack_article_summary":"","newspack_hide_updated_date":false,"newspack_show_updated_date":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8614],"tags":[214,72,710,378,842,871,212,142],"brand":[],"newspack_spnsrs_tax":[],"class_list":["post-562094","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-regulation-watch","tag-cit","tag-enterpriseam","tag-etisalat","tag-national-telecom-regulatory-authority","tag-orange-egypt","tag-regulation-watch","tag-telecom-egypt","tag-vodafone-egypt","wpautop","entry"],"acf":{"mongo_id":"a365112a-e049-4f17-a9d1-6c84350888a2","is_powered_by":true,"story_type":"1","photo_url":"https:\/\/ent.news\/2021\/5\/54.jpg","photo_position":"above","related_issue":[562086],"teaser":"","voice_url":""},"yoast_head":"\nEl shabaka zeft? Pay up. - EnterpriseAM Egypt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enterpriseam.com\/egypt\/2021\/05\/06\/el-shabaka-zeft-pay-up\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"El shabaka zeft? Pay up.\" \/>\n<meta property=\"og:description\" content=\"Telecom operators to face higher fines for poor service quality: The National Telecommunications Regulatory Authority (NTRA) will double fines for telecom companies that offer poor quality of service starting 2H2021, saying the move is designed to protect consumers, the regulator said in a statement. 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In a clear message to operators, the NTRA notes that\u2026","rel":"","context":"In "Speed Round"","block_context":{"text":"Speed Round","link":"https:\/\/enterpriseam.com\/egypt\/category\/speed-round\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/internal\/536550.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":562242,"url":"https:\/\/enterpriseam.com\/egypt\/2021\/05\/17\/mnos-let-my-people-go\/","url_meta":{"origin":562094,"position":2},"title":"MNOs: Let my people go","author":"enterpriseam admin","date":"17 May 2021","format":false,"excerpt":"MNOs get slap on the wrist for failing to allow customers to take their numbers with them when switching operators: Egypt\u2019s four mobile network operators (MNOs) were handed a combined EGP 20.65 mn in fines from the National Telecommunications Regulatory Authority (NTRA) for violating the 2003 Telecom Regulation Act, under\u2026","rel":"","context":"In "Telecoms"","block_context":{"text":"Telecoms","link":"https:\/\/enterpriseam.com\/egypt\/category\/industries\/telecoms\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2021\/5\/121.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":574516,"url":"https:\/\/enterpriseam.com\/egypt\/2020\/09\/13\/ntra-to-offer-additional-frequencies-to-mnos-in-coming-days\/","url_meta":{"origin":562094,"position":3},"title":"NTRA to offer additional frequencies to MNOs in coming days","author":"enterpriseam admin","date":"13 September 2020","format":false,"excerpt":"NTRA to offer additional frequencies to MNOs in coming days: The National Telecom Regulatory Authority (NTRA) will offer the country\u2019s four mobile network operators (MNOs) licenses for new cellular frequencies in the coming days, Al Shorouk reports, citing unnamed government sources who didn\u2019t provide further details. The MNOs have repeatedly\u2026","rel":"","context":"In "Speed Round"","block_context":{"text":"Speed Round","link":"https:\/\/enterpriseam.com\/egypt\/category\/speed-round\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/internal\/536550.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":581768,"url":"https:\/\/enterpriseam.com\/egypt\/2023\/02\/23\/regulator-fines-telecoms-providers-3x-more-over-service-y-o-y-in-2h-2022\/","url_meta":{"origin":562094,"position":4},"title":"Regulator fines telecoms providers 3x more over service y-o-y in 2H 2022","author":"enterpriseam admin","date":"23 February 2023","format":false,"excerpt":"Telecoms providers face higher fines over service failures: The National Telecommunications Regulatory Authority (NTRA) has ordered the four telecom providers \u2014 Telecom Egypt, Orange Egypt, Etisalat Egypt, and Vodafone Egypt \u2014 pay a combined EGP 35.7 mn in fines for failing to meet standards, according to the regulator\u2019s biannual complaints\u2026","rel":"","context":"In "Telecom"","block_context":{"text":"Telecom","link":"https:\/\/enterpriseam.com\/egypt\/category\/telecom\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ent.news\/2022\/3\/argument-1600px.jpg?fit=%2C&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":543571,"url":"https:\/\/enterpriseam.com\/egypt\/2022\/02\/08\/orange-egypt-lands-new-cellular-bandwidth-for-usd-440-mn\/","url_meta":{"origin":562094,"position":5},"title":"Orange Egypt lands new cellular bandwidth for USD 440 mn","author":"enterpriseam admin","date":"8 February 2022","format":false,"excerpt":"Orange Egypt has snapped up 30 MHz of new bandwidth from the National Telecommunications Regulatory Authority (NTRA), the regulator announced in a statement yesterday. 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